Why does enabling auto-renewal take so long? The standard process for enabling auto-renewal is immediate if you already have a credit/debit card added to your account. However, if there is no card saved in your Customer Portal, you will need to add your card details first. This process takes approximately 2 to 3 minutes,
When IP ServerOne start e-invoice? IP ServerOne follows the Malaysian government’s e-Invoicing implementation timeline set by the Inland Revenue Board of Malaysia (LHDN). E-invoicing in Malaysia is not introduced by IP ServerOne independently, but is part of a nationwide phased rollout: 1 August 2024 – Begins for large businesses 2025 – Gradual rollout to
Why do I need an e-Invoice? An e-invoice is required as part of Malaysia’s nationwide initiative to digitalise tax administration and improve business efficiency. The Inland Revenue Board of Malaysia (LHDN) has made e-invoicing mandatory for businesses in phases, covering B2B, B2C, and B2G transactions. You need an e-invoice for the following reasons: Regulatory
Where do I find the Send/Receive progress window in Outlook Classic? To check the email send/receive status in Outlook Classic, you can follow these steps: Go to the Tools menu → Send/Receive Select Show Progress to view real-time synchronization activity The status window will display the current action (such as downloading or uploading emails)
Does Cloud hosting support mounting a custom ISO? For IP ServerOne cloud hosting, support for mounting a custom ISO depends on the type of cloud environment: Private Cloud:Yes, mounting a custom ISO is supported. The method may vary depending on the hypervisor you are using, such as VMware, Proxmox, or Hyper-V. You may configure
How to install Jenkins? Jenkins is an open-source automation server used for continuous integration and deployment (CI/CD). Please note that IP ServerOne has minimal support and expertise for Jenkins-related configurations. If you wish to install Jenkins on your IP ServerOne server, you may refer to the official guide provided by Jenkins: https://www.jenkins.io/doc/book/installing/ If you
How does a new PIC regain access to the Customer Portal after a PIC change? If there has been a change in PIC (Person In Charge), the new PIC may regain access to the Customer Portal by using the “Forgot Password” option on the login page. Please ensure that the registered email address is accessible
What is the primary email address used for? The primary email address is the main email registered under your account. It is used as the login ID for the Customer Portal and as the main contact email for important account-related communications, such as billing updates, service notifications, verification requests, including requests to change nameservers, assign
Does a shelved NovaGPU use credit? When you shelve a NovaGPU instance, it is essentially paused. This means the GPU compute resources are no longer running, helping you optimize and reduce usage costs since there is no active GPU processing. However, there are a few important things to note: The instance’s configuration and state
What does status pending mean in my support ticket? In the IP ServerOne support ticketing platform, a “Pending” status indicates that your ticket is currently awaiting a response or action before it can proceed further. This may occur in the following situations: Our support team has responded and is waiting for your feedback or