Can you help check the availability of a .io domain extension? IP ServerOne does not currently support the .cloud domain extension. As such, the availability and registration of .cloud domains cannot be processed through our system. We recommend checking with another domain registrar that supports the .cloud extension for availability and registration. For other
Can you help check the availability of a .cloud domain extension? IP ServerOne does not currently support the .cloud domain extension. As such, the availability and registration of .cloud domains cannot be processed through our system. We recommend checking with another domain registrar that supports the .cloud extension for availability and registration. For other
How do I downgrade my email hosting? Before requesting a downgrade, please check your current email hosting usage (such as number of email accounts, storage size, and features) to ensure the downgraded plan can support your needs. Once confirmed, email sales@ipserverone.com to request the downgrade and include the following details: Current email hosting information
Who should I contact for development-related matters? For any development-related inquiries, such as integration questions, API usage, custom development support, or automation workflows, you may reach out to our team depending on your need: 1. Technical Support TeamIf your inquiry is related to technical implementation, API configuration, or platform issues, you can contact our
Can I register a domain name in one country and use it in other countries? Yes. A domain name only needs to be registered once and it works globally, regardless of the country you are in. There are no country restrictions on domain registration. Once the domain is successfully registered, it can be accessed from
What is the storage size for the NovaGPU provided? When you subscribe to a NovaGPU instance, the storage (volume) size is flexible and configurable based on your requirements. The minimum storage size is 30 GB The maximum storage size is 1,000 GB when subscribing to NovaGPU through the Customer Portal Storage charges are calculated
Can I merge or consolidate multiple account profiles into one? Yes, account consolidation is possible, subject to certain conditions. If all account profiles are registered under the same company name, IP ServerOne can proceed to consolidate them into a single account profile. If the account profiles are registered under different company names or different
Is Nova Cloud under AWS? Nova Cloud is IP ServerOne’s own public cloud hosting service, built and operated on IP ServerOne’s infrastructure. It runs on OpenStack technology, providing scalable compute, storage, and networking resources directly from IP ServerOne’s data centers. While Nova Cloud offers cloud features similar to AWS, it is independent from AWS,
How can I check my domain administrator’s email address? For privacy reasons, some domain registries (such as MYNIC for Malaysian domains) do not display full contact details in public WHOIS searches. However, if your domain is registered under IP ServerOne as the registrar, the correct domain administrator email address will be available in the
Is there any scheduled maintenance? IP ServerOne performs scheduled maintenance occasionally to keep our services secure, stable, and running smoothly. Scheduled maintenance may include updates, upgrades, or preventive work on infrastructure that could impact access to services. For planned maintenance that may affect your services, we will provide advance notice via email to your