How to upgrade the server? Upgrading your server depends on the type of service you are using. If you are using a Nova Cloud server, you can conveniently perform the upgrade through our Customer Portal. After logging in, simply follow the step-by-step instructions provided in this guide: How to Resize Cloud Instance, which explains
Do you provide a test server? If you’re interested in exploring and evaluating our cloud server capabilities, you can start with our Nova Cloud service. It is a prepaid platform that allows users to test and experience our cloud infrastructure by topping up a minimum of 50 points. This gives you the flexibility to
Are there any additional costs for 24/7 support or managed services? While 24/7 technical support is included with most of our core services, managed services are available as optional add-ons and may incur additional charges based on the level of support and customization required. IP ServerOne offers four managed service plans to cater to varying
Where is your company located? IP ServeOne’s office is located at: IP ServerOne Solutions Sdn Bhd Unit 21-03, Level 21, IMAZIUM, No. 8, Jalan SS 21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan.
Is Acorn Recovery included in all of your plans? Acorn Recovery is not included by default in all plans. Instead, it is available as an add-on service that can be integrated with selected IP ServerOne services, such as: NovaCloud Hosting Private Cloud Colocation Bare Metal Solution This service is ideal for businesses that need reliable
Is backup included in the Bare Metal plan? Backup is not included by default in the Bare Metal Server plan offered by IP ServerOne. However, we understand the importance of data protection and business continuity, which is why we offer optional backup solutions that can be customized based on your specific needs. If you
What is the contact details to contact for abuse or legal? If you have any concerns, complaints, or abuse-related issues, you may submit a ticket through our Technical Support via the Customer Portal. Alternatively, you can email your report to support@ipserverone.com, and kindly CC legal@ipserverone.com for matters that may involve legal attention.
Is your GPU hosted in Malaysia? Yes, NovaGPU by IP ServerOne is fully hosted in Malaysia. This local hosting ensures lower latency, faster data access, and compliance with Malaysia’s data sovereignty regulations. By keeping your data within the country, you benefit from improved performance and adherence to local compliance standards. For more information, please visit
Why am I no longer able to view the ticket in the customer portal? If you’re unable to view a submitted ticket, please ensure that you are logged into the correct account in the Customer Portal. If you’re logged in as a secondary team user, make sure you’ve switched to Management Mode to access
Using Your Own SSL Certificate with NovaCloud Can I use my own SSL certificate for the Nova Cloud plan? Yes, you can use your own SSL certificate with the Nova Cloud hosting plan from IP ServerOne. While our hosting plans do include the option for free SSL via Let’s Encrypt, customers who prefer to use