Why am I unable to renew my DNS Hosting? DNS Hosting is charged using the credit points in your account. The system deducts the required amount daily based on your selected plan. To avoid any service interruption, please ensure that your credit balance is always sufficient for the daily deduction. If you are unable to
The domain appears available on WHOIS but not on IPSERVERONE. Why can’t I purchase it? If the domain appears available on WHOIS but not on IPServerOne, it may be due to various reasons such as the domain being reserved or restricted by the registry or domain name extension is other country. For other country domain
Can I become a dealer? At this moment, we do not offer any dealer or reseller plan. However, if you would like to explore future opportunities, server customization, or discuss potential partnership planning, our Sales Team will be happy to assist you. You may contact our sales team by select the “Connect with Sales” option,
What is ACS Cloud Server? ACS Cloud Server is a virtual server hosted in the cloud that lets you run websites, applications, or systems without needing physical hardware. It offers flexible resources (CPU, RAM, storage), high reliability, security protection, and a pay-as-you-use model, making it easier for businesses to scale and manage their services efficiently.
Is Kubernetes supported on NovaGPU? IP ServerOne allows customers to deploy Kubernetes clusters on our cloud infrastructure, and Kubernetes itself supports GPUs (such as NVIDIA or AMD), provided the GPU drivers and required components are properly configured. For GPU usage within Kubernetes, do note the following: IP ServerOne provides the cloud environment and GPU-enabled
Why am I not receiving my account statements? All account statements are now accessible directly through the IP ServerOne Customer Portal. You can view or download your Statement of Account anytime by following these steps: Log in to the Customer Portal. Go to Billing & Payment on the left panel. Select the Account Statement
Why is Google Chrome not updating on my device? Google Chrome may fail to update due to outdated OS versions, unstable internet connections, limited storage, or disabled auto-update settings. For customers accessing IP ServerOne services, an outdated Chrome browser can cause display issues or prevent certain portal features from loading correctly. Ensure your device
How to link a credit card? You can link your credit card easily through the IP ServerOne Customer Portal. Follow the steps below: Step-by-step guide to link a credit card Log in to your Customer Portal. On top of right corner, go to My Account. Click on Payment Methods. Select Add Credit Card. Enter
Do you provide any APIs that support the configuration or setup of SMTP email accounts? Our APIs support the configuration of SMTP mail accounts. For detailed guidance, please reach out to our support team by submit ticket via Help Center in Customer Portal or email to support@ipserverone.com
When is the payment due date for my domain name? The payment due date for your domain name is the same as the renewal (expiry) date. You can view this information through the customer portal at https://portal.ipserverone.com. After logging in, go to the left panel, select “My Services,” and then click on your domain name