SSL certificate new validity period The validity period for SSL/TLS certificates has changed due to updated industry standards set by major Certificate Authorities (CAs) and web browser vendors. This change applies to all SSL providers globally, including IP ServerOne. It is driven by efforts to strengthen overall internet security, reduce the risk of compromised
Why is my domain name not included with nameserver (DNS) services? Domain registration and DNS hosting (nameserver services) are separate services. When you register a domain with IP ServerOne, it only covers the domain name registration. During domain registration, you are required to enter nameserver details. If you do not have a preferred DNS
How to add an additional authorized person? You can add an additional authorized person by using the Delegate Access feature in the IP ServerOne Customer Portal. Steps to add an authorized person: Log in to the Customer Portal. Click My Account (top left). Select Delegate Access from the left menu. Click Add User and
Can you help check the availability of a .io domain extension? IP ServerOne does not currently support the .cloud domain extension. As such, the availability and registration of .cloud domains cannot be processed through our system. We recommend checking with another domain registrar that supports the .cloud extension for availability and registration. For other
Can you help check the availability of a .cloud domain extension? IP ServerOne does not currently support the .cloud domain extension. As such, the availability and registration of .cloud domains cannot be processed through our system. We recommend checking with another domain registrar that supports the .cloud extension for availability and registration. For other
How do I downgrade my email hosting? Before requesting a downgrade, please check your current email hosting usage (such as number of email accounts, storage size, and features) to ensure the downgraded plan can support your needs. Once confirmed, email sales@ipserverone.com to request the downgrade and include the following details: Current email hosting information
Who should I contact for development-related matters? For any development-related inquiries, such as integration questions, API usage, custom development support, or automation workflows, you may reach out to our team depending on your need: 1. Technical Support TeamIf your inquiry is related to technical implementation, API configuration, or platform issues, you can contact our
Can I register a domain name in one country and use it in other countries? Yes. A domain name only needs to be registered once and it works globally, regardless of the country you are in. There are no country restrictions on domain registration. Once the domain is successfully registered, it can be accessed from
What is the storage size for the NovaGPU provided? When you subscribe to a NovaGPU instance, the storage (volume) size is flexible and configurable based on your requirements. The minimum storage size is 30 GB The maximum storage size is 1,000 GB when subscribing to NovaGPU through the Customer Portal Storage charges are calculated
Can I merge or consolidate multiple account profiles into one? Yes, account consolidation is possible, subject to certain conditions. If all account profiles are registered under the same company name, IP ServerOne can proceed to consolidate them into a single account profile. If the account profiles are registered under different company names or different