FAQ: I need human support now If you require immediate assistance from a Customer Support representative, you may chat with our live agent through the live chat platform on the IP ServerOne website. Simply select the “Connect with Support Member” option or type “Human” to be connected with our support team. You will be
Can you view my cart? For security and privacy reasons, only the logged-in user can view, access, and manage the shopping cart in the Customer Portal. Our team is unable to view the products or services added to your cart. The services will only be visible to us after the order is confirmed and
How can I proceed with the domain transfer if the authorization (EPP) code email is no longer accessible? If the registrant’s email address is no longer accessible and you are unable to receive the Authorization (EPP) code, you will need to update the registrant’s email address first before proceeding with the domain transfer. You
SSL certificate new validity period The validity period for SSL/TLS certificates has changed due to updated industry standards set by major Certificate Authorities (CAs) and web browser vendors. This change applies to all SSL providers globally, including IP ServerOne. It is driven by efforts to strengthen overall internet security, reduce the risk of compromised
Why is my domain name not included with nameserver (DNS) services? Domain registration and DNS hosting (nameserver services) are separate services. When you register a domain with IP ServerOne, it only covers the domain name registration. During domain registration, you are required to enter nameserver details. If you do not have a preferred DNS
How to add an additional authorized person? You can add an additional authorized person by using the Delegate Access feature in the IP ServerOne Customer Portal. Steps to add an authorized person: Log in to the Customer Portal. Click My Account (top left). Select Delegate Access from the left menu. Click Add User and
Can you help check the availability of a .io domain extension? IP ServerOne does not currently support the .cloud domain extension. As such, the availability and registration of .cloud domains cannot be processed through our system. We recommend checking with another domain registrar that supports the .cloud extension for availability and registration. For other
Can you help check the availability of a .cloud domain extension? IP ServerOne does not currently support the .cloud domain extension. As such, the availability and registration of .cloud domains cannot be processed through our system. We recommend checking with another domain registrar that supports the .cloud extension for availability and registration. For other
How do I downgrade my email hosting? Before requesting a downgrade, please check your current email hosting usage (such as number of email accounts, storage size, and features) to ensure the downgraded plan can support your needs. Once confirmed, email sales@ipserverone.com to request the downgrade and include the following details: Current email hosting information
Who should I contact for development-related matters? For any development-related inquiries, such as integration questions, API usage, custom development support, or automation workflows, you may reach out to our team depending on your need: 1. Technical Support TeamIf your inquiry is related to technical implementation, API configuration, or platform issues, you can contact our