FAQ: What is cPanel extended lifecycle support (ELS) fee?

What is cPanel extended lifecycle support fee?   The cPanel Extended Lifecycle Support (ELS) fee is a monthly charge applied when you’re using an outdated version of cPanel that has reached its end-of-life status but continues to receive limited security updates under cPanel’s ELS program. This fee helps cover the cost of maintaining extended support

FAQ: Is there a setup fee for Nova Cloud?

Is there a setup fee for Nova Cloud?   There is no setup fee for Nova Cloud, you can get started instantly with flexible hourly or monthly billing, paying only for the resources you use. However, if you require custom services such as data migration or software installation, a one-time migration or smart hands fee

FAQ: Cloud General plan come with email hosting?

Cloud General plan come with email hosting?   The Cloud General plan does not include email hosting by default. However, if you subscribe to a Cloud server on a monthly/yearly (subscription) basis, you may configure your own email service on the server. Please note that our Nova Cloud (hourly billing) does not support email hosting.

FAQ: What is the cost or pricing for Cloud backup?

What is the cost or pricing for Cloud backup?   Pricing for Cloud Backup depends on your selected backup options, storage size, and recovery needs. IP ServerOne offers flexible solutions, including multi-site and off-site backups, allowing you to store data on-site, off-site, or in the cloud using Veeam Backup & Replication. You can protect virtual

How to purchase/register a domain name through Customer Portal

Introduction A domain name is your unique identity on the internet, essential for establishing your website, email, brand, or overall online presence. Through the IP ServerOne Customer Portal, anyone with an account, whether an individual or business, can easily register a domain name at any time. It is highly recommended to register early to secure

How to remove auto recurring payment in the Customer Portal

Introduction This guide is intended for IP ServerOne customers who wish to disable the auto-renewal feature for their services. Whether you’re planning to discontinue a service, switch to a different payment method, or simply prefer to manage renewals manually, turning off auto-recurring payments gives you greater control over your billing preferences. You can disable auto-renewal

How to enable auto recurring payment in the Customer Portal

Introduction Managing your services effectively is essential to avoid interruptions, especially for time-sensitive renewals. By enabling auto-renewal through the IP ServerOne Customer Portal, your services will remain active without requiring manual intervention. This guide will walk you through the simple steps to activate and manage auto-renewal for your services. Enabling auto-renewal ensures seamless payments, prevents

How to generate proforma invoice through Customer Portal

Introduction Creating a proforma invoice through the IP ServerOne customer portal is quick and easy. This feature helps customers generate a preliminary invoice before payment, which is useful for budgeting and approval. It’s ideal for business owners or IT professionals who manage hosting services. With just a few steps, users can select services, review costs,

FAQ: How to upgrade the server?

How to upgrade the server?   Upgrading your server depends on the type of service you are using. If you are using a Nova Cloud server, you can conveniently perform the upgrade through our Customer Portal. After logging in, simply follow the step-by-step instructions provided in this guide: How to Resize Cloud Instance, which explains