How does a new PIC regain access to the Customer Portal after a PIC change? If there has been a change in PIC (Person In Charge), the new PIC may regain access to the Customer Portal by using the “Forgot Password” option on the login page. Please ensure that the registered email address is accessible
What is the primary email address used for? The primary email address is the main email registered under your account. It is used as the login ID for the Customer Portal and as the main contact email for important account-related communications, such as billing updates, service notifications, verification requests, including requests to change nameservers, assign
Does a shelved NovaGPU use credit? When you shelve a NovaGPU instance, it is essentially paused. This means the GPU compute resources are no longer running, helping you optimize and reduce usage costs since there is no active GPU processing. However, there are a few important things to note: The instance’s configuration and state
I am unable to check out because my address is missing, but I have filled out my address If you encounter an “address is missing” error during checkout, it usually indicates that your address details are incomplete, not saved properly, or not recognized by the system. Possible causes: Some required address fields are not
What does status pending mean in my support ticket? In the IP ServerOne support ticketing platform, a “Pending” status indicates that your ticket is currently awaiting a response or action before it can proceed further. This may occur in the following situations: Our support team has responded and is waiting for your feedback or