Billing & Payment – IPSERVERONE

FAQ: Why do I need an e-Invoice?

Billing & Payment, FAQBy Sya May 14, 2026

Why do I need an e-Invoice? An e-invoice is required as part of Malaysia’s nationwide initiative to digitalise tax administration and improve business efficiency. The Inland Revenue Board of Malaysia (LHDN) has made e-invoicing mandatory for businesses in phases, covering B2B, B2C, and B2G transactions. You need an e-invoice for the following reasons: Regulatory

FAQ: What if the pending transaction doesn’t appear in the portal?

Billing & Payment, Customer Portal, FAQBy Sya July 11, 2025

What if the pending transaction doesn’t appear in the portal? In rare cases, a pending transaction might not show up under the Pending Transaction tab even though the payment was not completed. This is usually because the payment gateway did not capture it properly. If this happens, please contact our billing team at billing@ipserverone.com,