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Step 1: To reset your customer portal password, click on Forgot Password.

Step 2: Enter your Email Address and click on Reset Password via Mobile.

Step 3 : You shall receive an OTP (One-Time-Password) mobile notification on your phone.

If you’re not getting the text message as below, chances are, you have registered your account with a different phone number, wrong formatting without country code or your phone number is currently out of service coverage.

Kindly email to cs@ipserverone.com to amend your phone number record

You may attempt again after 5 minutes.

Step 4 : Insert your email, new password, confirm password and the verification code received from the OTP text message. Continue to click Change Password.

Note on how to set a secure password:

• Create a password with 8 characters or longer with upper, lowercase and symbols
• Don’t use a common phrase
• Use a random password generator (best practice)

Step 5 : Your password has already changed and you may proceed to login portal with your new password.