Search Our Database

Introduction

Introducing an extra layer of security to our customer portal login process with the implementation of Two-Factor Authentication (2FA). As part of our ongoing commitment to ensuring the highest level of security for our customers, we have implemented 2FA to help prevent malicious actors from gaining unauthorized access to your accounts.

Here is the guideline for setting up the 2FA:

Step 1: Log in to the customer portal at https://portal.ipserverone.com

Step 2: On the top right corner, click on the profile icon. Select My Account from the drop-down menu.

Step 3: In the following page, click on the Account Security.

Step 4: Click on manage two-factor authentication to enable the 2FA.

Step 5: You will have 3 options shown as follow to set up the 2FA. Select your options and click on Configure button to proceed.

1. Authenticator App: Obtain the security code via an external app such as Authy or Google Authenticator.
2. Email Authentication: The security code will be sent to the registered Primary email address.
3. SMS Authentication: The security code will be sent to the registered mobile number.

Step 6: Once you click on the Configure button, insert your customer portal login password, and click on the confirm button to proceed.

Step 7: Following your choice of the 2FA options, here is what you need to do:

Authenticator App:

• Download either Authy or Google Authenticator.
• Open the downloaded app, scan the QR code, and the time-based code will be generated automatically in the said app.
• Insert the code in the column and click on the Verify button to proceed.

Email Authentication:

• The verification code will be sent to the registered Primary email address.
• Copy the verification code and paste it in the blank column.
• Click on the Verify button to proceed.

SMS Authentication:

• The verification code will be sent via SMS to the registered mobile number.
• Copy the verification code and paste it in the blank column.
• Click on the Verify button to proceed.

Step 8: Once verified successfully, the status of the Two-Factor Authentication changed to Enabled indicating the 2FA setup is completed. The method of 2FA is presented as well.

NOTE: You can disable and change the 2FA method.

• Disable 2FA: Click on the managed two-factor authentication. Insert your customer portal login password and click on the disable managed two-factor authentication to proceed.
• Changed 2FA method: First disabled the current 2FA, then repeat Step 5 to 8.

Step 9: To test out, log out from the customer portal and re-login. The 2FA will appear after keyed-in the username and password.

–

Conclusion

In conclusion, the addition of Two-Factor Authentication (2FA) to our customer portal is a significant step towards enhancing the security of your accounts. By following the straightforward steps outlined above, you can easily set up 2FA using your preferred method: Authenticator App, Email, or SMS Authentication. This process not only strengthens the security of your account but also provides you with a flexible and user-friendly way to ensure your data remains protected. Remember, you can always change or disable your 2FA method if needed. We highly encourage all our users to enable 2FA to benefit from this extra layer of security.