When a user change email password, will the admin/master receive the notification? In general, admin or master accounts do not automatically receive notifications when an email user changes their password. This behavior varies slightly depending on the control panel or email platform used: cPanel When an email account password is changed (by the user
Will my server automatically be upgraded if I purchase the lowest-tier plan? Servers will not be automatically upgraded by default, even if you are using the lowest tier or plan. If you are subscribed to Nova Cloud (hourly billing), you may manually upgrade your server at any time through the Customer Portal. You can
Can I lease an IP address? IP addresses are provided only to customers who subscribe to a hosting server with IP ServerOne. We do not offer IP addresses as a standalone service for rental or lease. If you are interested in subscribing to one of our hosting servers and require additional IP addresses as
How long does it take to receive Cloud points? The time required to receive Cloud Points depends on how they are applied or credited to your account: 1. Top-up via Customer PortalIf you make a top-up through the Customer Portal, Cloud Points will be credited immediately once the payment transaction is successful. This is
Why can’t I downgrade my DNS hosting plan to the free plan? To downgrade your DNS hosting plan to the Free DNS plan, you must first ensure that your domain has no more than 2 DNS records. This is because the Free DNS hosting plan can only accommodate a maximum of 2 DNS records.
Is Kubernetes supported on NovaGPU? IP ServerOne allows customers to deploy Kubernetes clusters on our cloud infrastructure, and Kubernetes itself supports GPUs (such as NVIDIA or AMD), provided the GPU drivers and required components are properly configured. For GPU usage within Kubernetes, do note the following: IP ServerOne provides the cloud environment and GPU-enabled
Why am I not receiving my account statements? All account statements are now accessible directly through the IP ServerOne Customer Portal. You can view or download your Statement of Account anytime by following these steps: Log in to the Customer Portal. Go to Billing & Payment on the left panel. Select the Account Statement
Why is Google Chrome not updating on my device? Google Chrome may fail to update due to outdated OS versions, unstable internet connections, limited storage, or disabled auto-update settings. For customers accessing IP ServerOne services, an outdated Chrome browser can cause display issues or prevent certain portal features from loading correctly. Ensure your device
How to link a credit card? You can link your credit card easily through the IP ServerOne Customer Portal. Follow the steps below: Step-by-step guide to link a credit card Log in to your Customer Portal. On top of right corner, go to My Account. Click on Payment Methods. Select Add Credit Card. Enter
Can I automate the start and stop of my Cloud instance? Currently, IP ServerOne’s NovaCloud platform does not provide a built-in feature to automatically schedule the start or stop of cloud instances. However, you can manually start, stop, or shelve your Cloud instance anytime through the Customer Portal. For your reference, here are the