Has the Smart Hand service I requested been completed? Once your Smart Hand service request has been completed, our team will update the ticket status and provide a completion report or feedback through the Customer Portal or via email notification. If you haven’t received any updates, you can: Log in to your Customer Portal
How much is data transfer outbound? The charges for data transfer (inbound/outbound) depend on the server plan you have subscribed to. By default, all NovaCloud plans include 1 TiB of inbound/outbound data transfer per month at no extra cost. Once your data transfer exceeds the 1 TiB monthly limit, additional charges will apply based
How can I install cPanel on my Nova Cloud server? If you have purchased your NovaCloud server through our Customer Portal (Hourly Cloud), you have the option to purchase a cPanel license directly from IP ServerOne through our Sales Team. Once the license has been arranged, our Technical Team can assist with the cPanel
Is the NovaGPU (GPU-as-a-Service) from IP ServerOne Solutions Sdn Bhd PCI DSS and ISO 27001 compliant? IP ServerOne is certified for both PCI DSS and ISO 27001, which apply to our Malaysia Data Center operations in CJ1, Cyberjaya. PCI DSS (Payment Card Industry Data Security Standard) certification ensures that IP ServerOne is qualified to securely handle and protect
What is the cost if I stop my NovaCloud GPU instance but keep my volume? The cost of a NovaCloud GPU instance when stopped depends on whether you choose to stop or shelve the instance. If you Stop or Close the Instance: You will still be charged for the resources and RAM used, but
How to add on MYSQL? If you plan to add MySQL to your Cloud or Bare Metal Server, there are two (2) options available: Cloud Instance (Hourly Billing)You can easily set up a Cloud instance with MySQL pre-installed using the One-Click Application feature in our Customer Portal. MySQL will be automatically configured when you
My cloud instance has been in “Rebuilding” status for over an hour. Is this normal or is there a technical issue? Under normal circumstances, the “Rebuilding” process for a NovaCloud instance should only take a few minutes to complete. The rebuilding time depends on factors such as the instance size, image type, and overall
What are the differences between General Cloud and RAM-Optimized plans? The General Cloud plan offers a balanced ratio of CPU and memory, making it suitable for most general-purpose workloads such as web servers, application hosting, or email servers. In contrast, the RAM-Optimized plan provides a higher amount of memory compared to CPU power, designed
For Email hosting multi-tenant server, do you allow tenant to use their own domain? Tenants or email users are allowed to use their own domain name with our Email Hosting Multi-Tenant Server. Each tenant can configure and manage their domain’s DNS records (such as MX, SPF, DKIM, and DMARC) to ensure proper email delivery
Do you provide IP reputation management, warm-up for new IPs, specifically for mass mailing? As an infrastructure cloud hosting provider, we focus on delivering servers, networking, and related resources. We do not operate as an email marketing or bulk email delivery provider, and therefore do not offer services such as: Dedicated IPs for mass