How to upgrade the server? Upgrading your server depends on the type of service you are using. If you are using a Nova Cloud server, you can conveniently perform the upgrade through our Customer Portal. After logging in, simply follow the step-by-step instructions provided in this guide: How to Resize Cloud Instance, which explains
Do you provide a test server? If you’re interested in exploring and evaluating our cloud server capabilities, you can start with our Nova Cloud service. It is a prepaid platform that allows users to test and experience our cloud infrastructure by topping up a minimum of 50 points. This gives you the flexibility to
Where is your company located? IP ServeOne’s office is located at: IP ServerOne Solutions Sdn Bhd Unit 21-03, Level 21, IMAZIUM, No. 8, Jalan SS 21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan.
Is backup included in the Bare Metal plan? Backup is not included by default in the Bare Metal Server plan offered by IP ServerOne. However, we understand the importance of data protection and business continuity, which is why we offer optional backup solutions that can be customized based on your specific needs. If you
Why am I no longer able to view the ticket in the customer portal? If you’re unable to view a submitted ticket, please ensure that you are logged into the correct account in the Customer Portal. If you’re logged in as a secondary team user, make sure you’ve switched to Management Mode to access
When does my service expire? If you have subscribed to services with IP ServerOne, you can easily check your service expiry date through our Customer Portal. After logging in, you will be able to view all your active services along with their respective expiry dates. If a service is nearing its expiry, it will be
Can I make the payment and renew by paying cash at the bank? Yes, you can make a payment and renew your services by paying cash at the bank. After making the deposit, please email the payment slip to billing@ipserverone.com, along with your invoice number or specify the service you are renewing, so our
Nova chat come with AI feature by default? Nova Chat is IP ServerOne’s dedicated chat platform, and it comes with built-in AI functionality by default. We’ve integrated AI into Nova Chat to help respond to incoming inquiries efficiently and intelligently. Our Nova AI Chat Assistant acts as a first-line support agent, providing instant, relevant,
What happens if I renew the domain on the 40th day from the expiry date? You may still renew your domain at the normal renewal price on the 40th day after expiry. However, please be aware that the domain can enter redemption status at any time during this period, especially if the renewal payment
Introduction This guide explains how to cancel a pending payment in the Customer Portal when a previous payment attempt was unsuccessful. This feature is beneficial for users who encounter issues such as entering incorrect payment information, losing internet connection during the transaction, or closing the browser while the payment is being processed. In such cases,