Do you offer Titan email? Currently, IP ServerOne does not offer Titan Email as part of its email services. Instead, we do provide our own Email Hosting solution using the SmarterMail platform. For customers using hosting control panels such as cPanel or DirectAdmin, IP ServerOne provides the open-source webmail platform Roundcube for managing and
Can I transfer a snapshot from MY region to another region? Currently, it is not possible to transfer a Snapshot from one country region to another region in IP ServerOne NovaCloud. Snapshots can only be used within the same country/region environment where they were created. If you need to reuse the data from a
Why can the secondary account still log in after being removed by the primary account? The secondary user can still log in because the secondary account is a separate user account in the IP ServerOne Customer Portal. Removing the secondary user from the primary account only revokes their delegate access and assigned roles, but
Is there any student price for Cloud services? IP ServerOne provides a student program for cloud services, but it is not a permanent discounted pricing plan. Instead, eligible students can receive free cloud credits through the Cloud for Students program. Students can register using their educational email address (e.g., .edu.my) and submit a request
Does the server ownership transfer form need to be filled out by the legal representative? The server ownership transfer form does not necessarily need to be filled out by the legal representative. However, it must be completed and acknowledged by the authorized person or person in charge of the current account/service. For services such
Is there an automatic reload feature available? Yes, we do provide an auto-reload feature to automatically top up your cloud credit. To use this feature, you must first add your credit or debit card in the Customer Portal. You may refer to this guide to add your card: How to add or remove credit/debit
FAQ: I need human support now If you require immediate assistance from a Customer Support representative, you may chat with our live agent through the live chat platform on the IP ServerOne website. Simply select the “Connect with Support Member” option or type “Human” to be connected with our support team. You will be
Can you view my cart? For security and privacy reasons, only the logged-in user can view, access, and manage the shopping cart in the Customer Portal. Our team is unable to view the products or services added to your cart. The services will only be visible to us after the order is confirmed and
How can I proceed with the domain transfer if the authorization (EPP) code email is no longer accessible? If the registrant’s email address is no longer accessible and you are unable to receive the Authorization (EPP) code, you will need to update the registrant’s email address first before proceeding with the domain transfer. You
SSL certificate new validity period The validity period for SSL/TLS certificates has changed due to updated industry standards set by major Certificate Authorities (CAs) and web browser vendors. This change applies to all SSL providers globally, including IP ServerOne. It is driven by efforts to strengthen overall internet security, reduce the risk of compromised