I’m unable to login into my account Could you please clarify which account you are unable to access? For example, are you referring to your Customer Portal account, email account, console, or server? Once we know the specific account, we can provide the appropriate steps to help you regain access.
What should I do if my vehicle number is not registered for my data center visit? You will need to resubmit your Data Center visitation request with the updated vehicle number through the Customer Portal. As visitation approval may take some time, we recommend that you plan your visit and submit the request at
Do you have a server to start with AI? Yes. To kickstart your AI journey, we recommend NovaGPU: GPU as a Service (GPUaaS), a cloud-based solution that gives you on-demand access to high-performance GPUs such as RTX 3090, RTX 4090, RTX 6000 Ada, and H200 NVL. With NovaGPU, you can develop, train, and scale small-to-mid-sized
Do you support domain registration by API? IP ServerOne does not support domain registration or renewal through API. All domain-related operations, such as registration, renewal, DNS updates, and changes to contact information, must be managed directly through the Customer Portal. The reason for this is to ensure: Security and Control – The Customer Portal
What should I do if I didn’t receive the authentication code to access my email? If you did not receive the authentication code when trying to access your email, please try the following steps: Confirm your registered contact details – Make sure the code is being sent to the correct email address or phone
Authentication code An authentication code generally means a unique code used to verify your identity or authorize an action. At IP ServerOne, the term may refer to: Two-Factor Authentication (2FA) Code – A temporary code sent to your registered email, phone (SMS), or generated by an authenticator app. This is used to securely log
Do I get a discount if I register a domain for more than one year? Domain registration fees are typically charged on a per-year basis, and the annual price usually remains the same regardless of how many years you register. However, for .MY domain extensions, the initial registration fee is cheaper compared to the
Is a domain name included with the Nova Cloud plan? The Nova Cloud plan does not include a domain name by default. Nova Cloud is designed to provide flexible cloud infrastructure resources such as compute, storage, and networking. If you need a domain name for your project, you can easily check availability and register
Do you have the website builder? IP ServerOne does not directly provide a website builder, as our expertise is in server hosting and Cloud infrastructure. However, we can connect you with our trusted web development partners who can help you build the website you need. If you’re planning to create a website, you may
Why I cannot find my GPU instances in the Customer Portal? NovaGPU is available to all customers who wish to subscribe. However, if you are unable to locate NovaGPU in your Customer Portal, it may be due to certain restrictions applied to your account. If you encounter this issue, please contact our Support team