Why does enabling auto-renewal take so long? The standard process for enabling auto-renewal is immediate if you already have a credit/debit card added to your account. However, if there is no card saved in your Customer Portal, you will need to add your card details first. This process takes approximately 2 to 3 minutes,
When IP ServerOne start e-invoice? IP ServerOne follows the Malaysian government’s e-Invoicing implementation timeline set by the Inland Revenue Board of Malaysia (LHDN). E-invoicing in Malaysia is not introduced by IP ServerOne independently, but is part of a nationwide phased rollout: 1 August 2024 – Begins for large businesses 2025 – Gradual rollout to
Why do I need an e-Invoice? An e-invoice is required as part of Malaysia’s nationwide initiative to digitalise tax administration and improve business efficiency. The Inland Revenue Board of Malaysia (LHDN) has made e-invoicing mandatory for businesses in phases, covering B2B, B2C, and B2G transactions. You need an e-invoice for the following reasons: Regulatory
Where do I find the Send/Receive progress window in Outlook Classic? To check the email send/receive status in Outlook Classic, you can follow these steps: Go to the Tools menu → Send/Receive Select Show Progress to view real-time synchronization activity The status window will display the current action (such as downloading or uploading emails)
Does Cloud hosting support mounting a custom ISO? For IP ServerOne cloud hosting, support for mounting a custom ISO depends on the type of cloud environment: Private Cloud:Yes, mounting a custom ISO is supported. The method may vary depending on the hypervisor you are using, such as VMware, Proxmox, or Hyper-V. You may configure
How to install Jenkins? Jenkins is an open-source automation server used for continuous integration and deployment (CI/CD). Please note that IP ServerOne has minimal support and expertise for Jenkins-related configurations. If you wish to install Jenkins on your IP ServerOne server, you may refer to the official guide provided by Jenkins: https://www.jenkins.io/doc/book/installing/ If you
Does a shelved NovaGPU use credit? When you shelve a NovaGPU instance, it is essentially paused. This means the GPU compute resources are no longer running, helping you optimize and reduce usage costs since there is no active GPU processing. However, there are a few important things to note: The instance’s configuration and state
I am unable to check out because my address is missing, but I have filled out my address If you encounter an “address is missing” error during checkout, it usually indicates that your address details are incomplete, not saved properly, or not recognized by the system. Possible causes: Some required address fields are not
What does status pending mean in my support ticket? In the IP ServerOne support ticketing platform, a “Pending” status indicates that your ticket is currently awaiting a response or action before it can proceed further. This may occur in the following situations: Our support team has responded and is waiting for your feedback or
Do you provide services to install or set up a server on a computer? IP ServerOne primarily provides cloud infrastructure, hosting, and server solutions, rather than on-site installation on a personal computer. These services include cloud servers, bare metal servers, and private cloud environments that are ready to deploy and manage online. However, depending