What is the cost if I stop my NovaCloud GPU instance but keep my volume? The cost of a NovaCloud GPU instance when stopped depends on whether you choose to stop or shelve the instance. If you Stop or Close the Instance: You will still be charged for the resources and RAM used, but
How to add on MYSQL? If you plan to add MySQL to your Cloud or Bare Metal Server, there are two (2) options available: Cloud Instance (Hourly Billing)You can easily set up a Cloud instance with MySQL pre-installed using the One-Click Application feature in our Customer Portal. MySQL will be automatically configured when you
My cloud instance has been in “Rebuilding” status for over an hour. Is this normal or is there a technical issue? Under normal circumstances, the “Rebuilding” process for a NovaCloud instance should only take a few minutes to complete. The rebuilding time depends on factors such as the instance size, image type, and overall
What are the differences between General Cloud and RAM-Optimized plans? The General Cloud plan offers a balanced ratio of CPU and memory, making it suitable for most general-purpose workloads such as web servers, application hosting, or email servers. In contrast, the RAM-Optimized plan provides a higher amount of memory compared to CPU power, designed
For Email hosting multi-tenant server, do you allow tenant to use their own domain? Tenants or email users are allowed to use their own domain name with our Email Hosting Multi-Tenant Server. Each tenant can configure and manage their domain’s DNS records (such as MX, SPF, DKIM, and DMARC) to ensure proper email delivery
Do you provide IP reputation management, warm-up for new IPs, specifically for mass mailing? As an infrastructure cloud hosting provider, we focus on delivering servers, networking, and related resources. We do not operate as an email marketing or bulk email delivery provider, and therefore do not offer services such as: Dedicated IPs for mass
What is the standard recovery time should an IP blacklist from IPServerOne? Recovering an IP address from a blacklist does not have a fixed timeframe, as it depends on the root cause and the policies of the blacklist providers. Typically, the recovery process involves: Identifying and cleaning up the source of the issue –
Can I renew multiple domains with a single payment? Yes, you can renew multiple domains in a single payment transaction, provided that all the domains are managed under the same account. This allows you to conveniently select the domains you wish to renew and complete the renewal with just one payment. However, if the
Can my client manage their domain through a separate portal login? All domains registered with IP ServerOne are managed through the Customer Portal, depending on the account profile under which the domain is parked. If your client requires access with a different login ID, the options vary by domain extension: For TLD domains (for example:
Can I manage a domain/service under my account while the billing/invoice is issued under another company? Due to the implementation of e-Invoicing requirements by the Inland Revenue Board of Malaysia (IRBM), all services will be billed strictly under the account where the domain (or any related service, such as SSL or server) is parked.