Can I transfer my domain from Godaddy? Yes, you can transfer your domain from GoDaddy to another provider, including IP ServerOne. If you wish to transfer your domain to IP ServerOne, please follow the steps below: Obtain the Authorization Code (EPP Code):Log in to your GoDaddy account and retrieve the EPP code for the
How to access to DNS Hosting? Accessing your DNS hosting depends on which name servers your domain is currently pointed to. Your DNS platform may be managed by your domain provider or a separate hosting provider. To determine where your DNS is hosted, check your domain’s name servers through your domain registrar. If your
What is Dynamic DNS (DDNS)? While DNS hosting typically serves websites with static IP addresses, some users require Dynamic DNS (DDNS), a service that updates DNS records automatically whenever an IP address changes. DDNS is often used in scenarios where the IP address is dynamic (i.e., frequently changing), like home networks or small business setups.
Do you provide f-secure anti virus? Yes, we offer F-Secure antivirus as an add-on service for customers who subscribe to our server plans. If you’re interested, you may fill out our contact form or email us at sales@ipserverone.com. Our sales consultant will get in touch with you to discuss your requirements in detail.
How to pay using a credit card? You can make payments using a credit card through our Customer Portal. Simply follow these steps: 1. Login to the Customer Portal. 2. Go to Billing & Payment or go to My Services on the left panel. 3. Select the invoices/services that you wish to pay and click
How to reactivate or resume DNS hosting service? To reactivate or resume your DNS hosting service, you need to ensure that your Cloud Credit Points are sufficient, as DNS hosting is a prepaid service charged daily. Here’s what to do: Top up your Cloud Credit Points through the Customer Portal.Guide: How to top up
What should I do if I receive a DNS hosting termination notice? If you receive a DNS hosting termination notice, it means your DNS service is currently in suspended status due to insufficient Cloud Credit Points in your customer account. This notice serves as a reminder that the DNS hosting will be terminated if
How can I obtain the customer ID if I am not the authorized person? For security reasons, the Customer ID is only shared with the authorized contact person registered under the account. If you are not the authorized person, we recommend reaching out to the authorized contact within your company to get the information.
What is my customer / client ID? Customer ID (also referred to as Client ID) is a unique identification number assigned to you when you sign up an account with IP ServerOne. It is used to identify your account for billing, support, and service management purposes. You can easily locate your Customer ID by
What managed services are included with the private cloud? The managed services included with the private cloud cover a comprehensive range of areas to ensure performance, security, and reliability. These include: Infrastructure Management: Maintenance of physical hardware, servers, storage, network devices, and firewalls. Virtual Machine Management: Full lifecycle management including provisioning, OS installation, configuration,