Can my client manage their domain through a separate portal login? All domains registered with IP ServerOne are managed through the Customer Portal, depending on the account profile under which the domain is parked. If your client requires access with a different login ID, the options vary by domain extension: For TLD domains (for example:
Can I manage a domain/service under my account while the billing/invoice is issued under another company? Due to the implementation of e-Invoicing requirements by the Inland Revenue Board of Malaysia (IRBM), all services will be billed strictly under the account where the domain (or any related service, such as SSL or server) is parked.
Does Nova Cloud have MSSQL Web Edition? By default, MSSQL Web Edition is not included with NovaCloud. However, we can customize your NovaCloud setup to include Microsoft SQL (MSSQL) Web Edition with an additional charge. If you are interested to learn more about NovaCloud with MSSQL Web Edition, you can reach us by filling
FAQ: What Is the difference between cloud hosting and NovaCloud? Both Cloud Hosting and NovaCloud are built on virtualized cloud infrastructure, delivering reliability, scalability, and high availability. The key difference is in the service model: Cloud Hosting is a traditional managed hosting service, commonly used for websites, applications, or services that need stable performance
FAQ: How to topup GPU instance? To top up your GPU instance, you’ll need to purchase NovaCloud credits through the Customer Portal. Please follow these steps: Log in to the IP ServerOne Customer Portal. At the top left corner, click New Order and navigate to the NovaCloud Credit Top Up tab. Select the number
I’m unable to login into my account Could you please clarify which account you are unable to access? For example, are you referring to your Customer Portal account, email account, console, or server? Once we know the specific account, we can provide the appropriate steps to help you regain access.
What should I do if my vehicle number is not registered for my data center visit? You will need to resubmit your Data Center visitation request with the updated vehicle number through the Customer Portal. As visitation approval may take some time, we recommend that you plan your visit and submit the request at
Do you have a server to start with AI? Yes. To kickstart your AI journey, we recommend NovaGPU: GPU as a Service (GPUaaS), a cloud-based solution that gives you on-demand access to high-performance GPUs such as RTX 3090, RTX 4090, RTX 6000 Ada, and H200 NVL. With NovaGPU, you can develop, train, and scale small-to-mid-sized
Do you support domain registration by API? IP ServerOne does not support domain registration or renewal through API. All domain-related operations, such as registration, renewal, DNS updates, and changes to contact information, must be managed directly through the Customer Portal. The reason for this is to ensure: Security and Control – The Customer Portal
What should I do if I didn’t receive the authentication code to access my email? If you did not receive the authentication code when trying to access your email, please try the following steps: Confirm your registered contact details – Make sure the code is being sent to the correct email address or phone