What are the differences between General Cloud and RAM-Optimized plans? The General Cloud plan offers a balanced ratio of CPU and memory, making it suitable for most general-purpose workloads such as web servers, application hosting, or email servers. In contrast, the RAM-Optimized plan provides a higher amount of memory compared to CPU power, designed
For Email hosting multi-tenant server, do you allow tenant to use their own domain? Tenants or email users are allowed to use their own domain name with our Email Hosting Multi-Tenant Server. Each tenant can configure and manage their domain’s DNS records (such as MX, SPF, DKIM, and DMARC) to ensure proper email delivery
Do you provide IP reputation management, warm-up for new IPs, specifically for mass mailing? As an infrastructure cloud hosting provider, we focus on delivering servers, networking, and related resources. We do not operate as an email marketing or bulk email delivery provider, and therefore do not offer services such as: Dedicated IPs for mass
What is the standard recovery time should an IP blacklist from IPServerOne? Recovering an IP address from a blacklist does not have a fixed timeframe, as it depends on the root cause and the policies of the blacklist providers. Typically, the recovery process involves: Identifying and cleaning up the source of the issue –
Can I renew multiple domains with a single payment? Yes, you can renew multiple domains in a single payment transaction, provided that all the domains are managed under the same account. This allows you to conveniently select the domains you wish to renew and complete the renewal with just one payment. However, if the
Can my client manage their domain through a separate portal login? All domains registered with IP ServerOne are managed through the Customer Portal, depending on the account profile under which the domain is parked. If your client requires access with a different login ID, the options vary by domain extension: For TLD domains (for example:
Can I manage a domain/service under my account while the billing/invoice is issued under another company? Due to the implementation of e-Invoicing requirements by the Inland Revenue Board of Malaysia (IRBM), all services will be billed strictly under the account where the domain (or any related service, such as SSL or server) is parked.
Does Nova Cloud have MSSQL Web Edition? By default, MSSQL Web Edition is not included with NovaCloud. However, we can customize your NovaCloud setup to include Microsoft SQL (MSSQL) Web Edition with an additional charge. If you are interested to learn more about NovaCloud with MSSQL Web Edition, you can reach us by filling
FAQ: What Is the difference between cloud hosting and NovaCloud? Both Cloud Hosting and NovaCloud are built on virtualized cloud infrastructure, delivering reliability, scalability, and high availability. The key difference is in the service model: Cloud Hosting is a traditional managed hosting service, commonly used for websites, applications, or services that need stable performance
FAQ: How to topup GPU instance? To top up your GPU instance, you’ll need to purchase NovaCloud credits through the Customer Portal. Please follow these steps: Log in to the IP ServerOne Customer Portal. At the top left corner, click New Order and navigate to the NovaCloud Credit Top Up tab. Select the number