Can I automate the start and stop of my Cloud instance? Currently, IP ServerOne’s NovaCloud platform does not provide a built-in feature to automatically schedule the start or stop of cloud instances. However, you can manually start, stop, or shelve your Cloud instance anytime through the Customer Portal. For your reference, here are the
What control panel does IP ServerOne provide? IP ServerOne offers cPanel and DirectAdmin as optional add-on control panels for customers who host their servers with us. Both control panels offer multiple licensing plans, enabling you to select the option that best suits your hosting needs, resource usage, and number of accounts. If you are
Where can I find the nameserver details for my hosting account? Nameservers act as the DNS directory that tells the internet where your website and email are hosted. When someone enters your domain name, the nameservers guide the request to the correct hosting server. However, nameservers are set based on your domain configuration, not
Has the Smart Hand service I requested been completed? Once your Smart Hand service request has been completed, our team will update the ticket status and provide a completion report or feedback through the Customer Portal or via email notification. If you haven’t received any updates, you can: Log in to your Customer Portal
How much is data transfer outbound? The charges for data transfer (inbound/outbound) depend on the server plan you have subscribed to. By default, all NovaCloud plans include 1 TiB of inbound/outbound data transfer per month at no extra cost. Once your data transfer exceeds the 1 TiB monthly limit, additional charges will apply based
How can I install cPanel on my Nova Cloud server? If you have purchased your NovaCloud server through our Customer Portal (Hourly Cloud), you have the option to purchase a cPanel license directly from IP ServerOne through our Sales Team. Once the license has been arranged, our Technical Team can assist with the cPanel
Is the NovaGPU (GPU-as-a-Service) from IP ServerOne Solutions Sdn Bhd PCI DSS and ISO 27001 compliant? IP ServerOne is certified for both PCI DSS and ISO 27001, which apply to our Malaysia Data Center operations in CJ1, Cyberjaya. PCI DSS (Payment Card Industry Data Security Standard) certification ensures that IP ServerOne is qualified to securely handle and protect
What is the cost if I stop my NovaCloud GPU instance but keep my volume? The cost of a NovaCloud GPU instance when stopped depends on whether you choose to stop or shelve the instance. If you Stop or Close the Instance: You will still be charged for the resources and RAM used, but
How to add on MYSQL? If you plan to add MySQL to your Cloud or Bare Metal Server, there are two (2) options available: Cloud Instance (Hourly Billing)You can easily set up a Cloud instance with MySQL pre-installed using the One-Click Application feature in our Customer Portal. MySQL will be automatically configured when you
My cloud instance has been in “Rebuilding” status for over an hour. Is this normal or is there a technical issue? Under normal circumstances, the “Rebuilding” process for a NovaCloud instance should only take a few minutes to complete. The rebuilding time depends on factors such as the instance size, image type, and overall