How to get an invoice for my services / domain / server / subscription renewal? For domain services, we primarily send renewal reminders and do not issue invoices. However, upon request, we can provide proforma invoices or quotations. Proforma invoices can also be self-generated via the customer portal. For detailed instructions, please refer to
Introduction Are you looking to expand your website’s capabilities by adding a subdomain? Subdomains can be incredibly useful for organizing content, creating separate sections of your site, or even hosting entirely different websites. With cPanel, one of the most popular web hosting control panels, creating a subdomain is a straightforward process. In this knowledge base,
How many email addresses can be created per domain? The number of email addresses you can create per domain depends on the email hosting plan you subscribe to. Each plan comes with different limits based on its features and capacity. For the SmarterMail Multi-Tenant plan, please note that only one domain is allowed per plan.
How can I request domain pointing assistance? Domain pointing support is provided based on the DNS hosting provider you’re using, which depends on the name server set for your domain. IP ServerOne can assist with domain pointing only if your domain is using one of our name servers. Please refer to the scenarios below:
I want to update the nameserver for .edu.my but error shows “This feature is not supported for this domain”. At the moment, .edu.my domains are fully managed by MYNIC, the official registry as they took back full control of all .edu.my domains and is currently not partnering with any registrar to handle them directly. Because
Can I transfer my domain from Godaddy? Yes, you can transfer your domain from GoDaddy to another provider, including IP ServerOne. If you wish to transfer your domain to IP ServerOne, please follow the steps below: Obtain the Authorization Code (EPP Code):Log in to your GoDaddy account and retrieve the EPP code for the
Introduction In a shared hosting environment or mail server managed via WHM (Web Host Manager), it’s often necessary to control incoming email traffic to protect your server from spam, phishing attempts, or unwanted messages from specific domains. One effective way to do this is by setting up domain-based email filtering rules. This guide will walk
How can my company/organization regain control of our domain if the vendor is unresponsive? The steps to regain control of your domain depend on where the domain is registered, either with IP ServerOne or with another domain provider. If the domain is registered with IP ServerOne: If your domain is registered with IP ServerOne
What are the next steps after buying a domain? After purchasing a domain, you can begin setting it up based on your intended use. Below are the common next steps: For Website SetupIf you’re planning to build a website, such as an online store or business site, you may share the domain details with
Introduction A domain name is your unique identity on the internet, essential for establishing your website, email, brand, or overall online presence. Through the IP ServerOne Customer Portal, anyone with an account, whether an individual or business, can easily register a domain name at any time. It is highly recommended to register early to secure