Do you support monthly auto-billing using a credit card? Yes, monthly auto-billing via credit card is supported for subscriptions with a monthly billing term. Once you have set up your credit card for auto-billing, the system will automatically charge your card monthly. For subscriptions on 6-month or 12-month terms, a request must be submitted to
Can I choose the data center location for my server? Yes, you can choose the data center location for your server based on your business needs and preferences. IP ServerOne offers server hosting in multiple data centers, including our Tier III-certified CJ1 facility in Cyberjaya, Malaysia, known for its robust security, high availability, and reliable
Is there a minimum contract period for private cloud hosting? Yes, our private cloud hosting requires a minimum commitment of just 1 month — giving you the flexibility to scale based on your needs. We also offer attractive rates for longer-term contracts (quarterly or annually), ideal for businesses looking for stability, cost efficiency, and dedicated
Can I change my billing cycle? In many cases, it depends on the service type. Here’s a simple guide to help you understand your options: Domains: The billing cycle is fixed between 1 and 10 years. You can’t go shorter than 1 year or longer than 10 years. SSL Certificates: Currently, we offer 1-year plan
What should I do if I encounter issues with the payment gateway? If you receive the error message “This transaction is currently being processed” after a failed payment attempt in the Customer Portal, you may cancel the pending transaction before trying again. To do so: Navigate to Billing & Payment on the left-hand panel.
How can I cancel an unsuccessful payment in the Customer Portal? You can cancel a pending or unsuccessful payment if the transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. To cancel it, you can simply do it through the customer portal:
Are there any additional costs for 24/7 support or managed services? While 24/7 technical support is included with most of our core services, managed services are available as optional add-ons and may incur additional charges based on the level of support and customization required. IP ServerOne offers four managed service plans to cater to varying
Is Acorn Recovery included in all of your plans? Acorn Recovery is not included by default in all plans. Instead, it is available as an add-on service that can be integrated with selected IP ServerOne services, such as: NovaCloud Hosting Private Cloud Colocation Bare Metal Solution This service is ideal for businesses that need reliable
What is the contact details to contact for abuse or legal? If you have any concerns, complaints, or abuse-related issues, you may submit a ticket through our Technical Support via the Customer Portal. Alternatively, you can email your report to support@ipserverone.com, and kindly CC legal@ipserverone.com for matters that may involve legal attention.
Is your GPU hosted in Malaysia? Yes, NovaGPU by IP ServerOne is fully hosted in Malaysia. This local hosting ensures lower latency, faster data access, and compliance with Malaysia’s data sovereignty regulations. By keeping your data within the country, you benefit from improved performance and adherence to local compliance standards. For more information, please visit