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Why “www.domain.com” Doesn’t Work, But “domain.com” Works Fine (or vice versa)
First, you will need to check your domain name server is pointed at which server, you can check using
And looking for “Domain NS records“.
After that, log in to the name server and check the DNS A record, make sure the DNS record www.domainname.com and domainname.com are correct. If the record does not exist, please add the A record at the name server will do.
After any changes on the DNS record will take few hours for full DNS propagation.