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How to Retrieve the Windows Administrator Password

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Retrieving the Windows Administrator password is a crucial task for system administrators and users who need to gain access to an administrator account on a Windows system. This process is particularly important when the password is forgotten or needs to be reset for security reasons.


  1. Access to the IP ServerOne Customer Portal.
  2. A registered account on the IP ServerOne Customer Portal.
  3. A private key created during the instance setup (if applicable).

1. Once logged in, drop-down NovaCloud menu on the left and click Instances. Select Retrieve Password under Actions.

2. Enter your private key.

Tips: Your private key was provided when you generated a public key for this instance. Please use the private key downloaded for this step.

You can open the private key file with a text editor (e.g. Notepad) to view its content, then Copy & Paste it to the field.

3. Decrypt your password.

4. You can view your password now.

NOTE: Your administrator password will be displayed in the text box. Make sure to store it in a safe place or password manager (e.g. KeePass) and do consider to change the password after logging in.

Username: administrator


Retrieving the Windows Administrator password through the IP ServerOne Customer Portal is a straightforward process, provided you have the necessary access and information. Always ensure that the administrator password is kept secure and is changed regularly to maintain system security.

For additional assistance or if you encounter any issues, please contact our support team at