Search Our Database

Introduction

After reading an email in Outlook and the email disappears all sudden. This is likely caused by the spam filter in Outlook moving emails to the junk folder.
Outlook comes with built-in anti-spam features, which screens emails before they are delivered to your inbox. Emails that the anti-spam detects as spam will be placed in the junk folder.
And what if the emails were wrongly tagged? You may still be able to retrieve the emails from Junk Folder if you can access.
But what if you don’t have a junk folder? Because it’s not subscribed to by default.

However, there is a simple solution for this by turning off junk filtering will resolve this issue.
The guides below will cover turning off junk filtering in Outlook, Windows Mail and Windows Live Mail.

Prerequisite

• Access to the Outlook Settings
• Required IT Admin if you have don’t have the permission to perform the steps

Outlook 2010 and Above

1. Click on the Home tab.
2. In the “Delete” section of the taskbar, click on the “Junk” icon.
3. From the drop-down menu, select “Junk mail options.”
4. Select “No automatic filtering.”
5. Click “Apply” then “OK.”

Outlook Express

1. Open Outlook.
2. Click on the Tools menu.
3. Choose Options from the drop-down menu.
4. Click the Preferences tab on the window that appears.
5. Under “E-mail”, click the Junk E-mail button.
6. Choose “No Automatic Filtering”, then click Apply, then OK to accept the change.
7. Restart Outlook.

Windows Mail

1. Open Windows Mail.
2. Click on the Tools menu
3. Choose Junk E-mail Options from the drop-down menu.
4. Click the Options tab on the window that appears.
5. Choose “No Automatic Filtering” then click Apply, then OK to accept the change.
6. Restart Windows Mail.

Windows Live Mail

1. Open Windows Live Mail.
2. Click the Actions menu.
3. Choose Junk e-mail, then safety options from the drop-down menu.
4. Choose “No Automatic Filtering” then click Apply, then OK to accept the change.
5. Restart Windows Live Mail.

Conclusion

By running the step above, the emails that being detected as spam will no longer falls into Junk Folder.

For additional assistance or if you encounter any issues, please contact our support team at support@ipserverone.com.