FAQ: How to topup GPU instance? To top up your GPU instance, you’ll need to purchase NovaCloud credits through the Customer Portal. Please follow these steps: Log in to the IP ServerOne Customer Portal. At the top left corner, click New Order and navigate to the NovaCloud Credit Top Up tab. Select the number
I’m unable to login into my account Could you please clarify which account you are unable to access? For example, are you referring to your Customer Portal account, email account, console, or server? Once we know the specific account, we can provide the appropriate steps to help you regain access.
Can I Know if the VPS Floating IP Remap Means I Can Refresh My IP Anytime? ✅ Short Answer: No, remapping a Floating IP in our VPS environment does not mean you can freely refresh your IP anytime like rotating it on demand. Instead, it allows reassigning a Floating IP between different VPS instances as
Do We Still Need VPN to Access Our Data If IP ServerOne Manages Our Data Storage? ✅ Short Answer: It depends on the specific product or service you are using with IP ServerOne. While VPN access is not always required, there are cases where it is highly recommended or even necessary for secure remote access,
Is My Current Version of Microsoft Outlook Supported for Jaring Email? Here’s what we can confirm based on our knowledge base articles about Jaring email service: Outlook Compatibility with Jaring From our guide “Jaring: How to configure email in Outlook”, the instructions apply broadly to Microsoft Outlook, without specifying any required or minimum version. IPSERVERONE
Can I change the IP address of my nameserver? It depends on the type of nameserver you are using: Custom / Child Nameservers (Glue Records) Example: ns1.yourdomain.com → points to an IP address Yes. If your nameserver is registered under your own domain, the registrar can update the IP address (glue record) for you. This
Gateway Timeout on Port 443 What causes the error message “Gateway Timeout” on port 443? The “Gateway Timeout” error (HTTP status code 504) on port 443 (HTTPS) typically means that a server acting as a gateway or proxy didn’t receive a timely response from the upstream server (e.g., your web application or backend service). Here
May I know the hourly rate, rounded to the nearest hour? The hourly rate may vary depending on the operating system (OS) and the storage space allocated to your instance. Hourly pricing is calculated based on the actual duration your instance remains active, and you are only charged for the time used. For a
Why does Cloudflare still show my old nameservers after I updated them? When you update your nameservers, it can take 24–48 hours (sometimes up to 72 hours) for the changes to fully update across the internet (DNS propagation). Until then, some systems may still display your old nameservers. If it’s been more than 48
Cloud Instance Default Username (Linux) For Linux Cloud Instances, what are the default usernames based on OS? For our Linux-based Cloud Instances, each distribution comes with a default system username that reflects the OS you’re using. Here’s a breakdown of the most common ones: Ubuntu: ubuntu CentOS: centos AlmaLinux: almalinux Rocky Linux: rocky Debian: debian