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How to Submit a Support Ticket

Note: You or your secondary user can submit tickets, but the ticket sender will be the main contact person for the particular ticket submitted.Login to the customer portal. Navigate to the left-side menu and click Ticket Platform. Then select Open Ticket.      3. You will be prompted to create a support ticket through a series […]

.htaccess: Create Site Redirect

There are several ways to do a page redirection, one of the effective way to redirect a page or a website is by using .htaccess file..htaccess file can be found in the “public_html” folder. If the .htaccess file is still not created yet, you can simply create the file in your public_html folder.Extra notes : […]

How to turn on Internet Explorer compatibility mode for particular website

Step 1 : Open the I.E (Internet Explorer) and browse to the website that you want to enable the compatibility mode. (Example Step 2 : Click on “Tools” and then select on “Compatibility View Settings”. Step 3 : The website bar should have auto filled with the domain name, just click on the “Add” […]

How To Extend Partition In Windows Server 2008

When you upgrade your cloud hosting, IPServerOne will extend the VM’s harddisk for you and it is your responsibility to extend the Window’s logical partition in order to use the newly added disk space. Step 1 – Connect and login into your Windows server using Remote Desktop. Step 2 – Go to Server Manager, the […]

How To Import Existing Resources Into An Account In WebsitePanel

Step 1 – Login into WebsitePanel with ServerAdmin account. Step 2 – click on “All Customers”.   Step 3 – Click on the username that you wish to import the resources into.   Step 4 – Click on “Spaces”.   Step 5 – Click on the user’s spaces to show the resources the user has. […]

How To Filter And Move Spam Into Spam Folder In SquirrelMail

Step 1 – Login into SquirrelMail. Step 2 – Click “Folder”. Step 3 – Create a folder named “Spam”.   Step 4 – You will see the following message if you have successfully created the folder. Step 5 – Click “Options”. Step 6 – Click “Message Filtering”.   Step 7 – Select “Only unread messages” […]

How can I prevent my mail from being classified as spam?

1) Don’t use a fake address, that’s reeks of spam     – Always send an email from a valid email address which able to receive and send email instead of using a script to generate one.  2) Set up DomainKeys for your domain     – refer to here to setup DKIM in Directadmin  3) Set up SPF for your […]