Can the domain renewal date be consolidated into one date? We understand the convenience of having a single renewal date for all your domains, but unfortunately, this isn’t possible due to a few important reasons: Registry Rules: Domain registry has set fixed renewal terms (ex: 1 year or multiple years.) starting on the registration date. These terms cannot
How to cancel my visitation request to Data Center? If you’ve submitted your visitation request through the IP ServerOne Customer Portal, you can easily cancel it through the customer portal. After log in to the customer portal, navigate to Data Center > My Booking on the left panel. Then you may find your request
What is the link to log in to my hosting Control Panel? Control Panel is a web-based interface provided by hosting services that allows users to manage their websites, domains, emails, and other hosting features. It is crucial for website owners to easily access this panel to configure settings, upload files, or monitor site
Can you recommend a suitable email hosting plan for my company? The subscription for an email hosting plan depends on your specific needs, including the number of users, budget, and the scale of your email hosting requirements. For a small to medium-sized enterprise (SME) with 1 to 5 staff members, we recommend subscribing to
When Will My DNS Changes Take Effect? After updating your domain’s DNS settings, changes typically start propagating within a few hours. However, full propagation across all internet service providers (ISPs) can take up to 72 hours. This also applies to domains that have been renewed after expiration, as the domain status update will follow the
FAQ: What are the charges if I have exceeded 1TB network usage? Pricing Calculation for Data Usage Exceeding 1TB Once you exceed 1TB, the following pricing applies: 1 TiB to 10 TiB: MYR 0.44 per GiB 10 TiB to 50 TiB: MYR 0.31 per GiB 50 TiB and above: MYR 0.30 per GiB Note: The
Why my Cloud instance (hourly cloud) disabled? A cloud instance will be automatically disabled if your cloud credit balance is insufficient. To reactivate your instance, please top up your cloud credit with a minimum of RM50. Once the credit is updated, our system will automatically enable your instance again. However, if your instance does not
How the Instance (hourly cloud) charge when in STOP or SHELVE status? When you stop or close an instance (which means it is powered down): Instance Charges: You will still incur charges based on the resources and RAM used, though the cost will be lower than when the instance is in a ‘Running’ status. Pricing
How to login instance for the first time? By default, accessing your cloud instance for the first time requires using the public key generated during instance creation. After downloading the key, you’ll need to convert the PEM file to a .ppk file. You can follow this guide for the conversion process: Convert PEM to PPK.
What is the different of Cloud hourly and Cloud subscription based? Cloud Hosting Options With Cloud Hourly, you have the flexibility to manage, resize, upgrade, or shut down your server at any time through the portal. Please note that this service does not include a control panel; if required, it must be purchased separately. Additionally,