Server Monitoring Upgrade – What You Need to Know Thank you for your query. The upgrade involves adding a lightweight monitoring script that runs quietly in the background with minimal resource usage. It only collects system health data (CPU, memory, disk, and network) — without affecting your applications, configurations, or data. The process takes about
How to get my domain registration certificate? While we do not issue a Domain Registration Certificate, however, we can provide a Letter of Domain Registration Confirmation that includes your domain and registrant details. To request this, please email us at cs@ipserverone.com using your registered email address, and our team will assist you.
Why do I see the error message “The domain name is pointing to another DNS provider. Any changes that you make will not take effect until you point the domain to the following nameservers”? This message appears when the domain is currently pointing to a different DNS provider. Please ensure that you have updated the
Can I get support to help me edit my DNS record entries? Yes, you may request assistance from our Technical Support team.Please submit your request through the Customer Portal – Help Center and provide the DNS records that you would like to add or modify. Alternatively, you may email your request to support@ipserverone.com using your
What Android version is required to install MyDigital ID? You need Android 10 or higher to install the MyDigital ID app
How much is data transfer outbound? The charges for data transfer (inbound/outbound) depend on the server plan you have subscribed to. By default, all NovaCloud plans include 1 TiB of inbound/outbound data transfer per month at no extra cost. Once your data transfer exceeds the 1 TiB monthly limit, additional charges will apply based
Does IP ServerOne provide AI hardware for running our own AI models? Yes, we do! IP ServerOne offers GPU servers designed to support AI workloads. Our GPU servers are hosted at CJ1, a Tier 3 Data Center in Cyberjaya, ensuring high reliability and performance. We provide two types of GPU solutions: Physical GPU Servers: View
How can I install cPanel on my Nova Cloud server? If you have purchased your NovaCloud server through our Customer Portal (Hourly Cloud), you have the option to purchase a cPanel license directly from IP ServerOne through our Sales Team. Once the license has been arranged, our Technical Team can assist with the cPanel
Do you have certification for Risk Management in Technology (RMiT)? Referring to your enquiry, please be informed that we currently have the Risk Management in Technology (RMiT) certification. You may visit our Trust & Compliance Certifications page to learn more about our current certifications and compliance standards.
Do you have certification from the Financial Technology Regulatory Sandbox (FAST)? We do not have the Financial-Technology Regulatory Sandbox (FAST) certification at this time. However, you may visit our Trust & Compliance Certifications page to learn more about our current certifications and compliance standards.