Where can I get the 2FA to access my Customer Portal? Two-Factor Authentication (2FA) for the Customer Portal can be set up using one of the following methods: Email (registered with your account) SMS (to your registered phone number) Authenticator App (such as Google Authenticator or Microsoft Authenticator) To retrieve your 2FA code, please
What if the pending transaction doesn’t appear in the portal? In rare cases, a pending transaction might not show up under the Pending Transaction tab even though the payment was not completed. This is usually because the payment gateway did not capture it properly. If this happens, please contact our billing team at billing@ipserverone.com,
Pending transaction A pending transaction occurs when a payment attempt through the Customer Portal fails to complete due to issues such as incorrect payment details, internet disconnection, or closing the browser mid-process. In such cases, the payment gateway may flag the transaction as “processing,” which prevents you from making another payment attempt immediately. The
What is my customer / client ID? Customer ID (also referred to as Client ID) is a unique identification number assigned to you when you sign up an account with IP ServerOne. It is used to identify your account for billing, support, and service management purposes. You can easily locate your Customer ID by
Why is the submit button greyed out when I’m trying to submit a ticket? If the submit button is greyed out, it could be due to the following reasons: Incomplete required fields: Ensure all fields marked with an asterisk (*) are completed. These fields are mandatory and must be filled out before you can submit
How to request a quote for a domain bundle that includes a Wildcard SSL certificate? To request a quotation for a domain name bundle that includes a Wildcard SSL certificate, you may click here to contact our sales team or send in an email at sales@ipserverone.com Alternatively, you can also purchase these services directly
How to change the email address for receiving renewal notifications? Renewal notifications are sent only to the primary email address and to any delegated accounts that has been set to receive ‘Services’ notifications. If you’d like to change the primary email address, the request must be made by the current primary user. You can