How does a new PIC regain access to the Customer Portal after a PIC change? If there has been a change in PIC (Person In Charge), the new PIC may regain access to the Customer Portal by using the “Forgot Password” option on the login page. Please ensure that the registered email address is accessible
What is the primary email address used for? The primary email address is the main email registered under your account. It is used as the login ID for the Customer Portal and as the main contact email for important account-related communications, such as billing updates, service notifications, verification requests, including requests to change nameservers, assign
Who is the PIC (Person In Charge) for a profile account? The PIC (Person In Charge) for a profile account refers to the main account owner or authorized representative responsible for managing the account and its services. This person is assigned as the primary contact for the account profile.
The Ministry of Finance (MOF) Malaysia announced an update to the Sales Tax and Service Tax (SST) policy on 5 January 2026. Effective 1 January 2026, the following changes apply to rental and leasing services: The Service Tax rate has been reduced from 8% to 6%. The annual sales threshold for PMKS exemption has been
Do you provide services to build a WordPress environment on Amazon Web Services (AWS)? IPServerOne provides server infrastructure and cloud hosting solutions. Kindly check out our services at https://ipserverone.com. However, we do not offer services to build, install, or configure WordPress environments. Customers are responsible for setting up and managing their own WordPress environment, or
Why am I unable to upload files to FiDrive Cloud? There are several common reasons you might be unable to upload files to FiDrive Cloud: File size exceeds the limit – Ensure your file size does not exceed the maximum upload limit allowed by your plan. Storage quota is full – Check if your cloud
Do you provide assistance with setting up a WordPress website on AWS? IPServerOne provides server infrastructure and cloud hosting solutions, as in our website at https://www.ipserverone.com/novacloud/. However, we do not provide services for website setup, WordPress installation, or WordPress configuration. Customers may install and manage WordPress on their own server, or engage a third-party developer
Which GPT model are you using? The latest generation of OpenAI’s language models; to provide more accurate, natural, and contextually aware responses.
What are the renewal fees for domain hosting? Before we proceed, could you clarify whether you are referring to domain name renewal or DNS Management services? If you mean domain name renewal:Renewal fees vary depending on the domain extension (e.g., .com, .net, .my). You may refer to our full pricing list at:https://www.ipserverone.com/domain/#pricingYou may also select
We are looking for a security solution to secure incoming emails for our on-premise hosting. We do offer an anti-spam solution for on-premise environments using Proxmox Mail Gateway (PMG). PMG helps protect your business by filtering and blocking spam emails before they reach your inbox. It includes features such as intrusion detection, greylisting, and domain-level