I have set up automatic payments, but my service was not renewed The service may not have been renewed despite having an assigned credit card for several reasons, including credit card expiration, insufficient funds, or issues with the payment processing system such as outdated contact details. To address this, it’s advisable to verify the
Can I set up automatic payments / assign auto recurring payment? Certainly, you can set up automatic payments for your services. Here’s the steps: Log in to your account on Customer Portal. Click on “My Account” to add the credit card under “My Payment Method”. After credit card successfully added, assign a service
Are there any late fees or penalties for overdue payments? Late fees or penalties, alternatively referred to as reactivation fees or redemption fees, may be applicable depending on the services. When it comes to domain name renewal: If the renewal of a domain name surpasses the grace renewal period, which begins on day
Why was my payment declined? Payments can be declined for various reasons, including insufficient funds, expired credit cards, or security restrictions. Please double-check that your payment information is correct and up to date. If the issue persists, contact your bank or financial institution for further assistance.
How can I view or get my current billing statement or Statement of Account (SOA) You can easily access your statement of account through the customer portal. Simply navigate to the “Billing & Payment” section and click on “Account Statement.” From there, you can set the start and end dates according to your preferences.
What are my service’s billing cycles and due dates? Billing cycle and due date of your service can be viewed in the customer portal. Once logged in, you may click on my services.
How to change the payment term for my domain / my services / server? To modify your payment term, which involves adjusting the renewal year for your services. For domain name-related inquiries, kindly submit a ticket via the customer portal or send an email to cs@ipserverone.com. For server-related inquiries, please contact your dedicated account
I have been assigned to secondary user billing roles. How can I assist my primary account to make payment or renewal? Certainly, here are the steps you need to follow to make the payment on behalf of the primary account: Log in to your account. Click on the three-person icon located on the top
I’ve received / generated the renewal invoice proforma, but I can’t find it in the customer portal. It’s possible that the Proforma Invoice (PI) has become invalid. Proforma invoices typically have an expiration date, after which they are no longer valid. If you encounter this issue, we recommend submitting a ticket to Customer Support
Payment has been made, how to get the paid invoice and receipt? Accessing your paid tax invoices, receipts, and credit notes through the customer portal is straightforward. Follow these steps: Navigate to the “Billing and Payment” section in the customer portal. Select “Transaction History” Choose between “Tax Invoices” or “Receipts” Click on the