How to check my outstanding invoice? You may check on your outstanding invoice in IP ServerOne’s Customer Portal by following the steps below: Login to IP ServerOne’s Customer Portal using the email address registered, Click on Billing & Payment from the left-hand menu, You will be at Pending Payment page. Click on Tax Invoice to
Why am I receiving an ‘Invalid Domain Name’ error when entering my domain? The domain you are searching for may be classified as a Premium Domain Name. If the domain contains three letters or fewer, it is considered a Premium Domain Name, and its pricing will vary based on its tier. For more information
How do I enable WHOIs privacy protection? Please note that WHOIS Privacy Protection is available only for generic domains (.com / .asia / .net / .biz and others), but for .my domains, it is automatically provided free of charge. If you’d like to enable WHOIS Privacy Protection for a generic domain, a fee will
I did not receive any notification for renewal, and now my account is deactivated. What should I do? If you find any outstanding invoices, please make the payment to settle the amount, which will allow your account to be reactivated. If the invoice remains unpaid, your account will be defaulted, and you will no
Introduction Assigning a secondary user (also called delegate access) enables businesses to grant the right level of control to the right individuals. This process is particularly useful for account management, collaboration, and workload distribution. Delegate Access Overview Delegate access provides the flexibility to share tasks and permissions with trusted team members or partners. This significantly
Why can’t I see any services when logged in as a secondary user? As secondary users, you need to access to primary account after login. Once login to the customer portal, click the Management Mode icon at the top right. Then, select the primary user’s name from the list to access their account. Besides that, the view
How can I manage my DNS records if my DNS is hosted with my domain provider (registrar)? If your domain’s TLD is using registrar nameservers (e.g., ns1.ezydomain.com and ns2.ezydomain.com for WEBNIC), you can manage DNS records through the Registrar Management Portal at https://wam.manage.name. For detailed instructions, please refer to this guide. For other domain providers,
How do I check if my domain has a registrar lock before transferring it out? To check if your domain is locked (also called a registrar lock), you can do a WHOIS lookup by visiting this link: WHOIS Lookup. The result will show the status of your domain, including whether it is ok or
How do I check the status of my domain transfer? Domain transfers typically take 5 to 10 days to complete. During this time, both the Registry and the losing Registrar need to verify the details before approving the transfer, which may cause delays depending on the processes of the domain providers involved. If you’re
Where can I update my DNS records? To manage or update DNS records, begin by identifying your Name Server provider, as the process may vary by platform. You can confirm your Name Server details through your domain management dashboard, WHOIS , or at DNS tool like https://intodns.com/ to determine the correct DNS management platform. Could you