IPServerOne Contact Details General Number: 0320261688 Customer Support / Service Number: 0320261688 Technical Support: 0320261688 Sales email address: sales@ipserverone.com Customer Support email address: cs@ipserverone.com Technical Support email address: cs@ipserverone.com
How to cancel my visitation request to Data Center? If you’ve submitted your visitation request through the IP ServerOne Customer Portal, you can easily cancel it through the customer portal. After log in to the customer portal, navigate to Data Center > My Booking on the left panel. Then you may find your request
Can I Use a Custom Image to Deploy on NovaCloud Instead of a Predefined Image? Our NovaCloud only supports predefined images by default. If you’re interested in using a custom image, feel free to reach out to our Sales team at sales@ipserverone.com for assistance. Please keep in mind, however, that we will need to
How can I extend my HDD space for cloud instance? For NovaCloud instances, you can easily extend your HDD space through the IP ServerOne Customer Portal. Once logged in, navigate to NovaCloud from the left panel and select Volumes. Choose the volume you wish to expand, click Extend, enter the desired size, and click
Can I request a refund for early contract termination? IPSERVERONE practices a non-refund policy. However, you may email billing@ipserverone.com to request a refund, which will be subject to management’s decision.
I just changed my company name in the customer portal, how to change the invoice details? When you update your company name in the customer portal, the invoice details require manual synchronization. For proforma invoices, simply send an email from your registered email address to billing@ipserverone.com, requesting the company name to be updated on
How to change date or time for Data Center visitation? Yes, you can modify the date or time of your visitation request as long as it remains in pending status. However, once a booking ID has been generated (which starts with “IO” followed by numbers), any changes to the date or time will no longer
Why did my domain registration fail? A domain registration may fail for several common reasons: Incorrect Information: Errors in registrant details, such as company information or invalid name servers, can prevent successful registration. Domain Restrictions: Some domain extensions have specific restrictions or requirements based on their extension or intended content. For further assistance, please contact
How long does domain name registration take? Domain registration time may range from just a few minutes to several hours, depending on the domain type and registration method. TLD Domains – Typically completed within a few minutes to 1 hour, with a confirmation email sent once registration is successful. Malaysian Domains – Usually processed within
Overview This tutorial will guide you through launching your first self-managed Cloud Instance from an Image via the Portal. Prerequisites Register and log in to your Customer Portal. Top up credit to launch a Cloud Instance. Instructions Log in to IP ServerOne’s Customer Portal. On the left sidebar, click on NovaCloud, then select Instances. Select