What should I do if I haven’t received the SMS verification code to verify my mobile number for my new account profile? If you haven’t received the SMS verification code, please email us at cs@ipserverone.com from your registered email address, including your mobile number, for assistance with verification.
I have renewed my domain, but still cannot access it. If you’ve recently renewed your domain but still cannot access it, please check the new expiry date in the WHOIS database to ensure the renewal was successful. For MYNIC domains, visit: https://mynic.my/whois For TLDs or other country domains, check here: https://iwhois.webnic.cc/jsp/whois_captcha.jsp Please note that if
What is the ideal time to initiate a domain name transfer? It is recommended to initiate a domain transfer 7 days before the expiry date to ensure a smooth transfer process without interruption. If the domain transfer is initiated during this 7-day period, there is a possibility that the transfer could be canceled or
Can I transfer my Cloud Credit to another account? Once the points for Cloud Credit has been top-up in your account, it is no longer transferable nor refundable.
Can I get a refund for my Cloud Credit? Cloud credit is non-refundable. Once purchased, the credits are applied to your account for use with its designated solely for services that require a deduction from the credit (Instances, Object Storage, DNS Hosting and any services under NovaCloud).
I received a Cloud Credit alarm reminder, what should I do? If you top-up your points for Cloud Credit through Customer Portal, the alarm reminder indicates that your cloud credit is low. It’s important to ensure that your credit balance is sufficient because once it reaches the minimum amount, it may interrupt your services.
Can I turn off the Cloud Credit alarm reminder? The Cloud Credit alarm serves as a prompt to ensure your cloud services have ample credit for continuous operation and cannot be turned off or deleted. However, you can create your own custom alarms with different thresholds, which you can turn off or delete at any
Introduction Our NovaCloud calculator now provides cost estimates in MYR, SGD, USD, and points, allowing for easier planning and budgeting. This tool helps you accurately calculate NovaCloud charges based on your specific requirements, such as the operating system, instance type, instance size, and storage capacity. The points charged will vary according to these factors. This
Introduction IP ServerOne has implemented a new points-based Cloud credit system, making it easier for customers to manage subscriptions for Nova Cloud services, DNS hosting, and Object Storage through our customer portal. This new system offers greater flexibility, particularly for international customers, by allowing credit purchases in Singapore Dollars (SGD) or US Dollars (USD), removing
FAQ: SSL plans and pricing Looking for an SSL plan that suits your needs? We offer a range of options, including Single SSL for single domain URL and Wildcard SSL for securing multiple subdomains under one certificate. Both provide strong encryption to safeguard your website, with pricing options designed to match different security requirements. Browse