Introduction This guide will walk you through the process of upgrading SmarterMail on a Windows server. This process is essential for administrators who want to leverage the latest features, security patches, and performance improvements offered by the SmarterMail platform. This article covers all necessary steps, including pre-upgrade checks, downloading the latest version, backing up your
How to check my outstanding invoice? You may check on your outstanding invoice in IP ServerOne’s Customer Portal by following the steps below: Login to IP ServerOne’s Customer Portal using the email address registered, Click on Billing & Payment from the left-hand menu, You will be at Pending Payment page. Click on Tax Invoice to
How to terminate my domain name? To terminate your domain name, please submit a ticket to Customer Support or email us at cs@ipserverone.com. This will help ensure that our system stops sending you renewal reminders in the future. Please note that you may still receive renewal reminders from our Registry (MYNIC/WebNIC), but you can
How can I increase the instance limit? For a request to increase instance limit, you may submit a ticket to Technical Support or send in an email to support@ipserverone.com. However, approval is subject to our management.
Can I change the company name in the invoice generated today? If you require to change the company name in the tax invoice created today, you may send in an email to billing@ipserverone.com on the request. However, do note that if the invoice has been paid or it was created on the month before,
How to Migrate Your Email & Website to IP ServerOne If you’re looking to transfer your email and website to our services, you’ve come to the right place. To ensure a seamless transition, we recommend providing your current hosting specifications to sales@ipserverone.com for a personalized quotation. Follow These Steps After Signing the Quotation: Backup Your
Why am I getting the “Volume Cannot Be Extended” error? The default volume limit for cloud instances is set to 2TB. If you see the error message, “Volume cannot be extended as it will exceed the project limit. Please ensure you have sufficient remaining space allocated to your project,” it likely means your total
What is the link to log in to my hosting Control Panel? Control Panel is a web-based interface provided by hosting services that allows users to manage their websites, domains, emails, and other hosting features. It is crucial for website owners to easily access this panel to configure settings, upload files, or monitor site
Where to monitor my data transfer charges? To easily track and monitor your data transfer charges, follow these steps in our Customer Portal: Log in to IP ServerOne’s Customer Portal using your registered email address and password. Once logged in, locate the navigation panel on the left side of your screen. Click on NovaCloud,
Introduction Effectively managing cloud resources is essential for maintaining uninterrupted operations. This guide aims to assist customers in ensuring the continuous functionality of their cloud instances without the need for manual credit management. The focus is on the auto top-up feature, which automatically replenishes your cloud credits to prevent service interruptions. It is crucial to