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How To Manage DNS Records Via Portal 

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This article will guide you on how to add, delete and edit DNS records via IPServerOne Customer Portal. However, please make sure all domain names in DNS plans are pointed to following nameservers:





  • Access to customer portal where DNS hosting is under
  • Knowledge on DNS records


1. Login to IPServerOne customer portal at

2. Once logged in, click on “NovaCloudat the left panel menu and dropdown to click on DNS”.

The list of domain names DNS plans will appear. Kindly proceed to click on “Manage” for the domain name selected.

NOTE: IPSERVERONE offers 4 types DNS hosting:

  1. Free DNS hosting – Only support 2 DNS records per domain (excluding NS and SOA)
  2. Standard DNS hosting – Support 30 DNS records per domain (excluding NS and SOA)
  3. Premium DNS HostingSupport 50 DNS records per domain (excluding NS and SOA)
  4. Premium Plus DNS HostingSupport 300 DNS records per domain (excluding NS and SOA)

3. From there, the page will redirect you to manage DNS. Please click on “Add Records” if you wish to add DNS records for the domain. 

4. A pop-up page to add DNS records will appear. You may add more DNS records for the domain. 

For more information on the type of DNS record to add, please refer to the Type of DNS Record section and table by the end of the article. 

5. If you wish to remove any DNS records, click on the (x) button under Action. You may also edit records by clicking the pen symbol. 

Type of DNS Record 

Referring to Step 4, there are few records that you will be able to add :

1. A record – The ‘A’ stands for ‘address’. This is the most fundamental type of DNS record, as it indicates the IP address of a given domain.

2. AAAA record – Similar to A record, difference lies in that A records is used to resolve a hostname which corresponds to an IPv4 address, while AAAA records are used to resolve a domain name which corresponds to an IPv6 address.

3. CNAME record – a CNAME record can map the web address to the actual web site for the domain

–         Example 1: CName from subdomain to parent domain

–         Example 2: CNAME from subdomain to subdomain

Name type value


——————————————— CNAME new.example NAME TYPE VALUE

  • A A

4. MX record – In simple DNS terms, an MX record is used to tell the world which mail servers accept incoming mail for your domain and where emails (sent to your domain) should be routed to. If your MX records are not pointed to the correct location, you will not receive any email. You can add multiple MX records.

5. NS record – Also known as Nameserver record, by default your NS has been set in our portal as below:



Due to this setting, you are able to manage your DNS record via portal. It is recommended to not amend anything for the NS record.

6. TXT record – TXT record is a type of Domain Name System (DNS) record that contains text information for sources outside of your domain. You can use TXT records for various purposes:

  •       TXT records to verify domain ownership
  •       Use TXT records to ensure email security such as SPF records, DKIM records, DMARC records

7. ALIAS record – Like CNAME, it also maps a hostname to another hostname. However, the ALIAS Record makes it possible to have other DNS records on the same hostname, while CNAME does not. This makes it possible to apply ALIAS at the root domain (DNS zone apex), which is not allowed for CNAME. 

Please refer to this guide when adding DNS records :

Name Type Content TTL
Enter: @ or domain name,

eg: or subdomain,

eg: /

A (Enter IP address)

eg: 123.456.7.89

Enter: @ or domain name,

eg: or subdomain,

eg: /

AAAA (IPV6 address)  2001:0db8:85a3:0000:0000:8a2e:0370:7334 3600
Enter: @ or domain name,


CNAME 3600
Enter: @ or domain name,


MX 3600
Enter: @ or domain name,


NS 3600
Enter: @ or domain name,


TXT v=spf1 a mx ip4: ~all 3600
Enter: @ ALIAS 3600


*Any changes on DNS, please allow 0-48 hour for DNS fully propagate. You can always view the DNS status via*



By following the guidance above, you should be able to add, delete and edit DNS records via IPServerOne Customer Portal. 


For additional assistance or if you encounter any issues, please contact our support team at