Introduction

Managing your services effectively is essential to avoid interruptions, especially for time-sensitive renewals. By enabling auto-renewal through the IP ServerOne Customer Portal, your services will remain active without requiring manual intervention. This guide will walk you through the simple steps to activate and manage auto-renewal for your services.

Enabling auto-renewal ensures seamless payments, prevents accidental lapses, and gives you peace of mind knowing your subscriptions will renew automatically when due.

Prerequisites

• You must have a valid and active subscription.
• A saved credit or debit card must be added to your Customer Portal account.
  Need help adding a card? Refer to the guide: How to Add or Remove Credit/Debit Card in the Customer Portal.

Steps to Enable Auto-Renewal for a Service

1. Log in to your Customer Portal.

2. From the left-hand menu, navigate to My Services and select the service for which you wish to enable auto-renewal.

3. Click on Actions, then select View.

4. In the Action dropdown menu, click Enable Auto Renewal.

5. The Enable Auto Renewal box will appear.

• • Tick the checkbox next to your saved credit/debit card.

  • Click Assign.

  • If no card is saved, click Add to register a new credit/debit card before proceeding.

6. A confirmation box will appear. Click Confirm to proceed.

7. Once assigned, a notification will prompt to indicate the credit card has been successfully linked to the service.

8. You’ll now see the status Auto Renewal Enabled for that service.

Note: The auto-recurring payment will begin processing 8 days before the service expiry date.
Please ensure your credit or debit card details are up to date, as changes cannot be made during the processing period, which may result in a failed payment.

Conclusion

By enabling auto-renewal, you’re taking a proactive step to ensure uninterrupted service and hassle-free billing. With your preferred payment method securely assigned, renewals will be handled automatically—saving you time and reducing the risk of missed payments. If you ever need to update your payment method or manage your subscriptions, you can do so anytime through the Customer Portal. If you encounter any issues or need assistance, feel free to contact our team at cs@ipserverone.com.

Article posted on Feb 22, 2020 by Louis