How to disable 2FA if the current person in charge’s details are no longer valid? If the registered Person in Charge (PIC) is no longer available and you’re unable to access the account due to active Two-Factor Authentication (2FA), an internal verification process is required before we can disable 2FA. Scenario 1: Registered Email
Payment locked, how can I proceed to make payment? If your initial payment attempt fails, the system may temporarily lock the payment. This usually happens when the payment gateway flags the transaction as “processing.” To proceed with the payment immediately, you can cancel the pending transaction to unlock the payment option. 🔹 Follow this
Check email status To assist you better, could you please clarify which email status you are referring to? Are you: Checking the status of an email you sent to our support team, or Inquiring about the status of your email subscription (e.g., whether it is active or expired)? Providing this clarification will help us
Transfer ownership Transfer of ownership refers to the process of moving a service from one IP ServerOne account to another in our billing system. The exact procedure may vary depending on the type of service you wish to transfer. You may clarify which service you wish to transfer ownership of. Below are some guides
🔐 VPN Connection: Manual or Automatic? ❓ Do we need to manually connect the VPN or will it be auto-connected? By default, VPN connections provided by IP ServerOne require manual connection unless configured otherwise on the client side. When you subscribe to our VPN service (typically used with Dedicated Servers, Co-Location, or Private Cloud environments),
🌐 Cloudflare Features and AI Bot Blocking ❓ Can Cloudflare features block AI bots? Yes, Cloudflare features can block AI bots, depending on how your security settings and bot protection rules are configured. Many of our customers use Cloudflare’s built-in tools to filter or restrict unwanted traffic, including known or suspected bots—AI or otherwise. 🔒
Unable to Access ZIP File to Check the Server Login ❓ Why am I unable to access the ZIP file containing my server login credentials? The ZIP file containing your server login details is secured for your protection. Here’s what you need to know: 🔐 ZIP File is Password-Protected (Password Sent via SMS) For security
FAQ: Does NovaCloud Support VPN? Does NovaCloud support VPN? Yes, NovaCloud supports VPN. You can run your own VPN on a NovaCloud instance by setting it up manually. Our cloud infrastructure allows full control over your virtual machine, so you’re free to install and configure VPN software according to your requirements—whether for secure remote access,
How to transfer DNS ownership at IP ServerOne? When you transfer a domain between accounts within IP ServerOne, the associated DNS hosting service is also moved—maintaining continuity of your DNS records and preventing service interruptions. Before proceeding, please ensure the receiving account (new owner) has: At least 50 Cloud PointsThis is required to activate Standard DNS hosting in
How Long Does It Take to Deploy a Private Cloud? The deployment time varies based on your requirements—but most setups can be completed within a few hours to a few business days. Factors Influencing Deployment Time Platform choice: Proxmox VE or VMware vSphere Scale of deployment: number of hosts, VMs, storage requirements Customization: networking, compliance,