How the Instance (hourly cloud) charge when in STOP or SHELVE status? When you stop or close an instance (which means it is powered down): Instance Charges: You will still incur charges based on the resources and RAM used, though the cost will be lower than when the instance is in a ‘Running’ status. Pricing
How to purchase a premium domain name? The pricing for premium domain names varies based on the uniqueness and tier set by the Registry. To register a premium domain, kindly refer below processes: Check Domain Availability Send an email to cs@ipserverone.com, and our team will check if the domain name is available for registration.
FAQ: I have changed DNS for my domain, when will it take place? After updating the DNS for your domain, changes usually take effect within a few hours. However, it can take up to 72 hours for full domain propagation across all internet service providers (ISPs) worldwide. Why Does DNS Propagation Take Time?
Is my expired domain eligible for renewal, and how long after expiration is it released for public registration if not renewed? The domain renewal grace period lasts 40 days, during which you can renew your domain at the regular price. If the domain is not renewed within this time, it enters a 30-day redemption period,
I forgot my password. How do I change or reset the password? Could you please clarify which password you’re referring to? For example, are you looking to reset the password for your Customer Portal, your email account, console or server? Once we have more details, we can guide you through the appropriate steps.
FAQ on NovaCloud Calculator Will the NovaCloud calculator show in foreign currencies and points value? Yes. Effective 20th August 2024, the NovaCloud calculator will allow you to view the estimated costs in your preferred currency and points value.
FAQ on Multi-currency in Portal What is the new multi-currency feature? The new multi-currency feature, effective 20th August 2024, allows you to manage your account and transactions in foreign currencies, providing greater flexibility and convenience. Who can manage the currency settings for my account? The primary user and manager role will be
FAQ on Point System for NovaCloud Platform What is the new point system? Introducing IPSERVERONE’s new points system designed for transactions within our cloud self-service portal effective 20th August 2024. Your points can be used for the usual actions like purchasing services under our NovaCloud platform. How do I purchase/ top-up points?
Email Service Downtime Q1: Why is my email service down? A1: There can be several reasons why your email service is down, including server maintenance, unexpected technical issues, network problems, or issues with your email provider. Q2: How long will the email service be down? A2: The duration of the downtime depends on
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