How to check the domain name status whether active or expired? You can check the domain status via a Whois checker: For Malaysian domains (.MY domain extension): Visit MYNIC Whois. For other TLDs and international domains: Use Whois WEBNIC. If the domain has expired, all related services will be interrupted. After renewing the domain,
DMARC issues when sending emails to Google Why are my emails to Google being rejected due to DMARC issues? Google enforces strict email authentication policies. If your domain’s DMARC (Domain-based Message Authentication, Reporting & Conformance) record is misconfigured, Google may reject or flag your emails as spam. This happens when your SPF (Sender Policy
What are the common email error codes and their meanings? Error 421 – Service not available, closing transmission channel Meaning: Temporary server issue. Resolution: Try resending later. If persistent, contact support@ipserverone.com to ensure the server is working. Error 450 – Requested mail action not taken: mailbox unavailable Meaning: The recipient’s mailbox is either full
Can I transfer my expired domain to another provider? If your domain has entered expired status, it cannot be transferred to another provider, and updating the WHOIS information will not be allowed until the domain is renewed. To facilitate a smooth transfer of your domain, it must be renewed first.
FAQ: Can I purchase a new domain and point the A records to my existing domain or hosting server? Absolutely! You can purchase a new domain and easily point its A records to your existing domain or hosting server. Just follow these steps to get started: Purchase the new domain and use the same nameservers
What should I do if I encounter issues with the payment gateway? If you see the error messages “OOPS! PENDING PAYMENT – Our system indicates that you have a pending payment. Please wait while the payment is being verified” or “THERE WAS A PROBLEM WITH YOUR REQUEST – One or more items are awaiting
How to terminate my services with IP ServerOne? I have a 12-month contract. If I decide to terminate in the 11th month, what is the process? Our policy requires a 60-day advance notice for termination. If the 60-day notice is provided: You will only need to settle the remaining balance of your contract, after
FAQ: How to make payments or renew services as a secondary user? When you are assigned as a secondary user, you will receive your own Customer Portal login to assist in managing the primary account. Follow these steps to make payments or renew services: Log in to your Customer Portal using your secondary user credentials.
How to request a quote for a domain bundle that includes a Wildcard SSL certificate? To request a quotation for a domain name bundle that includes a Wildcard SSL certificate, you may click here to contact our sales team or send in an email at sales@ipserverone.com Alternatively, you can also purchase these services directly
How do I create a new TXT record? Please be specific—are you setting up email verification (SPF/DKIM), site verification, or something else? Knowing this will help guide you better. To add a new TXT record, follow these steps: Login to your DNS management portal. Select the Domain you want to edit. Add a TXT Record