How can I check my domain administrator’s email address? For privacy reasons, some domain registries (such as MYNIC for Malaysian domains) do not display full contact details in public WHOIS searches. However, if your domain is registered under IP ServerOne as the registrar, the correct domain administrator email address will be available in the
Is there any scheduled maintenance? IP ServerOne performs scheduled maintenance occasionally to keep our services secure, stable, and running smoothly. Scheduled maintenance may include updates, upgrades, or preventive work on infrastructure that could impact access to services. For planned maintenance that may affect your services, we will provide advance notice via email to your
Do you provide n8n as a service? IP ServerOne does not directly provide n8n as a hosted or managed service in our product offerings. However, you can still run n8n on your own server or cloud instance hosted with IP ServerOne. For example: Deploy a NovaCloud server or Bare Metal server and install n8n
How to downgrade my volume size? At this time, NovaCloud does not support directly downgrading the size of an existing volume through the Customer Portal. This is due to how disk resizing works in cloud environments; reducing disk size can result in data loss if not handled carefully. To shrink a volume size, you
How many regions are available for Cloud instances? IP ServerOne’s Nova Cloud instance is available in multiple regions, allowing you to deploy your cloud instances closer to your users for lower latency and improved performance. Currently, you can choose from the following regions when launching a cloud instance: Malaysia-Cyberjaya (MYS1a) Malaysia-Sarawak (MYS3a) Singapore (SGP1a) Hong
What is the disk I/O performance for the Cloud server plan? All IP ServerOne Cloud server plans (NovaCloud) use SSD-based storage. This means your server benefits from fast and reliable disk performance, and disk I/O (IOPS) is already included as part of the storage provided with your cloud instance. SSD storage offers better speed
Do you provide server management tools/ portal where users can monitor and manage their resources, including storage? For Nova Cloud (hourly), customers can manage their instances through our Customer Portal, which allows them to perform actions such as resizing the server, monitoring data usage, and controlling the server status (start, stop, or shelve). However,
Can I set up a temporary cloud instance with Windows Server 2025 on Nova Cloud? Yes, Windows Server 2025 is available on Nova Cloud, and you can deploy it on a temporary or short-term basis. For testing or evaluation purposes, you may top up a minimum amount (for example, 50 Cloud Points) via the
Do you offer a choice between VMWare anf Hyper-V? IP ServerOne supports both VMware and Microsoft Hyper-V as part of our cloud and private cloud hosting solutions. These are available depending on the service you choose and your specific requirements: VMware – Provided through our Enterprise Private Cloud (vCloud) solution, powered by VMware’s enterprise-grade
Can we migrate an AWS EC2 AMI to IP ServerOne? At this time, IP ServerOne does not support direct migration of an AWS EC2 AMI to our NovaCloud platform as a one-to-one imported image file. Our standard NovaCloud deployment model uses predefined OS images by default, and custom image import is not supported directly