Can I change my previous invoice to an E-Invoice if I just updated my E-Invoice details? Once an invoice has been issued, it cannot be modified or converted into an E-Invoice. Updates to your E-Invoice details will only affect future invoices issued after the update. This means your next invoice will include the E-Invoice information
Can I have my Account Manager’s contact number? If you have been assigned a dedicated Account Manager, their contact details would typically be shared with you during your onboarding or via official communication. If you’re unsure or have not received this information, please contact our sales team via email at sales@ipserverone.com, or through our
How much does a custom VPS with specific specs cost? Custom VPS plans are designed to match the specific performance, storage, and technical needs of your business or application. As such, pricing for a VPS with tailored specifications requires further discussion with our Sales Consultant. This allows us to fully understand your requirements and
How and when do you notify customers about scheduled maintenance and service downtime? We provide advance notice of scheduled maintenance or service downtime 7 to 30 working days in advance, depending on the level of criticality. Notifications are sent via email to the primary email address and to any secondary users who have been assigned
What if the pending transaction doesn’t appear in the portal? In rare cases, a pending transaction might not show up under the Pending Transaction tab even though the payment was not completed. This is usually because the payment gateway did not capture it properly. If this happens, please contact our billing team at billing@ipserverone.com,
Pending transaction A pending transaction occurs when a payment attempt through the Customer Portal fails to complete due to issues such as incorrect payment details, internet disconnection, or closing the browser mid-process. In such cases, the payment gateway may flag the transaction as “processing,” which prevents you from making another payment attempt immediately. The
Why can’t I remove my fax number? The ability to remove your fax number depends on the platform you’re using. Kindly clarify which platform you are referring to. If you are trying to remove the fax number from your Customer Portal, you may do so by following these steps: Log in to the Customer
How can I request domain pointing assistance? Domain pointing support is provided based on the DNS hosting provider you’re using, which depends on the name server set for your domain. IP ServerOne can assist with domain pointing only if your domain is using one of our name servers. Please refer to the scenarios below:
Do you provide monitoring and performance tuning? We do provide both monitoring and performance tuning as part of our managed private cloud services, which are available if you subscribe to our Managed Services. With Managed Services, we offer: Monitoring: We continuously monitor your server’s availability, resource usage, storage capacity, backup jobs, hardware health, and
How can I check on a technical issue on behalf of my client? You may assist your client with technical issues if you are an authorized contact for their account, or if your client has delegated you as a secondary user, particularly as the technical contact. If you have been assigned a technical role, you