How can I migrate my company website domain to our current email domain? To migrate your company website domain to your current email domain, we first need to check your existing hosting platform. If your current email domain is hosted on an email server (email hosting plan), the website domain cannot be migrated to
What Should I Do If I Can’t Connect to FTP? 1. Verify FTP Settings Double-check the FTP settings in your client software (e.g., FileZilla, Cyberduck): Host: Your domain name or server IP address. Username: Your FTP username. Password: Your FTP password. Port: Use 21 for FTP or 22 for SFTP. Connection Type: Select “Plain FTP”
What Should I Do If I Can’t Access WHM or SSH Into My Server? 1. Check Your IP Address Block Your IP address may be blocked by the server’s firewall. To check this: Visit a website to find your current public IP address (e.g., https://whatismyipaddress.com). Contact our support team to verify if your IP is
Can I Log into Gmail Using My Custom Email Address? Yes, you can log into Gmail using your custom email address if it has been set up with Google Workspace (formerly G Suite) or configured as a linked account in Gmail. Below are the scenarios and steps to achieve this: 1. If You Use Google
Does Installation Include Converting and Installing the SSL Certificate on the Server? Yes, installation can include converting and installing the SSL certificate on your server. However, whether this service is provided and the associated costs depend on whether the installation is for our server or a third-party server, as pricing may vary. For more
What File Extension Is Used for SSL Certificates? SSL certificates can use several file extensions depending on the format and purpose of the file. Below are the common file extensions used for SSL certificates: 1. .crt or .cer These extensions are used for the certificate itself, typically in X.509 format. They store the public key
Do I Need to Manually Install Modules When Setting Up a WordPress Instance on My Server? Yes, when setting up a WordPress instance on your server, you may need to manually install and configure certain modules or extensions depending on your server setup. These modules are required to ensure WordPress functions properly. Below is a
What Should I Do If I Can’t Send Emails After Submitting a Case to IPServerOne? If you’re unable to send emails after submitting a case to IP ServerOne, here’s what you can do: Refer to Our Knowledge Base: 👉 How to Troubleshoot Email Sending Issues Contact Support Using Our Hotline: Since you cannot send emails,
How Can I Retrieve the Password for My Cloud Server Console? For Windows servers, please refer to the detailed guide available here: 👉 How to Retrieve the Windows Administrator Password For Linux servers, kindly contact our support team for assistance via email us at support@ipserverone.com.
Why can’t I receive emails for my Domain? If you’re having trouble receiving emails for your domain, several factors could be contributing to the issue. Here’s a checklist to help you troubleshoot the problem: Domain status It could be due to your domain was expired so the email wasn’t able to find your