Troubleshooting NovaCloud Server Connectivity Issues Why is my NovaCloud server unable to connect? Connectivity issues with your NovaCloud server can occur for various reasons, such as configuration errors, network interruptions, or resource limitations. Below are steps to troubleshoot and resolve the issue: Common Causes and Solutions Network Configuration Issues: Verify that your server’s IP
Server Backup Frequency at IP ServerOne How often are the servers hosted by IP ServerOne backed up? The backup frequency for servers hosted by IP ServerOne varies based on the selected backup plan and service level. Managed Backup Services: For clients utilizing our managed backup services, we offer flexible backup schedules tailored to your business
Can i run window app desktop on Novacloud Windows instances? Yes, you can install and run a Windows desktop application on Windows instance. However, please note the following: Our Responsibility: We provide and manage the server infrastructure, ensuring the Windows instance is operational and accessible. Customer Responsibility: The installation, configuration, and management of any applications
Requesting Server Restoration from a Previous Time How can I request to restore the server from a previous time? To request a server restoration to a previous point in time, follow these steps: Check Backup Availability: Ensure that backups are enabled for your server. If backups are part of your hosting plan or were configured
Reactivating a Nova Cloud Instance How can I reactivate my Nova Cloud instance? To reactivate a Nova Cloud instance, you will need assistance from our team. Please follow these steps: Contact Your Account Manager: Reach out to your assigned Account Manager for assistance with reactivating the instance. They can guide you through any specific steps
Data Center Power Capacity What is the maximum available capacity (Megawatt) in your data center facility? Our CJ1 Data Center in Cyberjaya, Malaysia, is equipped with a robust power infrastructure designed to support high-performance operations. The facility has a total power capacity of 1.5 megawatts (MW), ensuring reliable and continuous power supply for our clients’
Safety of Using IIS Services Is it safe to use IIS services? Yes, using Internet Information Services (IIS) can be safe, provided that it is properly configured and maintained. IIS is a widely used web server platform developed by Microsoft, and like any web server, its security depends on appropriate setup and regular updates. To
IP ServerOne’s SAN Storage Solutions Do IP ServerOne provide SAN storage? Yes, IP ServerOne offers SAN (Storage Area Network) storage solutions through our NovaVault service. NovaVault utilizes SAN-based storage to deliver high-performance, secure, and reliable cloud NAS (Network Attached Storage) capabilities. This service supports protocols like SMB, NFS, and iSCSI, enabling seamless file sharing across
Who Should I Contact to Purchase an Email Server? You can explore our email server options on our website at https://www.ipserverone.com/email-hosting/. For SmarterMail S1 Personal-Use Email Hosting: You can register directly via the customer portal at https://portal.ipserverone.com. Alternatively, contact us for further information. For Other Email Hosting Plans: Please reach out to our Sales team
I Forgot My Login ID for the Customer Portal. How Can I Retrieve It? Your login ID is the primary email address registered with us. If you’ve forgotten it, you can retrieve it by emailing cs@ipserverone.com for assistance. If verification cannot be completed, you may need to provide supporting documents, depending on whether the account