FAQ: Is there any support available if I face issues with NovaCloud? Yes, absolutely! If you run into any issues or need assistance with NovaCloud, our Support team is here for you 24/7. You can reach us by calling +603 2026 1688 anytime, day or night. Prefer email? No problem — just drop us a
FAQ: How Can I Get My Own Domain and Custom Email Address? Having your own domain and email address (like you@yourdomain.com) adds a professional touch, whether it’s for business or personal use. Here’s how you can get started with IP ServerOne: Step 1: Register a Domain NameFirst, choose and register your desired domain name (e.g.,
Can I make the payment and renew by paying cash at the bank? Yes, you can make a payment and renew your services by paying cash at the bank. After making the deposit, please email the payment slip to billing@ipserverone.com, along with your invoice number or specify the service you are renewing, so our
Can I reset the administrator password for Windows server in dedicated/physical hosting server? To reset the Administrator password on a dedicated server, access to an out-of-band management platform is typically required. This allows mounting recovery media or performing console-level operations. However, in most cases, users do not have direct access to these platforms in
Nova chat come with AI feature by default? Nova Chat is IP ServerOne’s dedicated chat platform, and it comes with built-in AI functionality by default. We’ve integrated AI into Nova Chat to help respond to incoming inquiries efficiently and intelligently. Our Nova AI Chat Assistant acts as a first-line support agent, providing instant, relevant,
What happens if I renew the domain on the 40th day from the expiry date? You may still renew your domain at the normal renewal price on the 40th day after expiry. However, please be aware that the domain can enter redemption status at any time during this period, especially if the renewal payment
Where is the IP ServerOne data center located? The IP ServerOne data centers are located in Malaysia (CJ1), Singapore (SG1), and Hong Kong (HK1). While the Malaysia data center is specifically available for colocation and other cloud services, our Singapore and Hong Kong locations are dedicated to providing only cloud computing services.
🧠 Can I set up multiple NovaGPU instances and combine their usage? – FAQ No, NovaGPU instances cannot be combined to share or pool GPU resources. Each instance operates independently with its own dedicated GPU, CPU, RAM, and storage. Can I run distributed GPU tasks across multiple instances?Not directly. NovaGPU is designed for single-instance GPU
What is the minimum charge of Object storage per month? There is no fixed monthly fee for Object Storage with IP ServerOne as our service is based on a pay-as-you-go model, where charges are calculated hourly based on your actual usage. This means your monthly cost depends on how much storage you use and for
What is the Network Interface Card (NIC) throughput for NovaCloud plans? The NIC throughput for NovaCloud varies depending on the selected instance flavour (plan). Each plan includes a specific network bandwidth limit, measured in Megabits per second (Mbit/s). Below is a breakdown: Flavour vCPU RAM Network Throughput C1 1 3.75GB 100 Mbit/s C2 2 7.5GB