When does my service expire? If you have subscribed to services with IP ServerOne, you can easily check your service expiry date through our Customer Portal. After logging in, you will be able to view all your active services along with their respective expiry dates. If a service is nearing its expiry, it will be
Can I make the payment and renew by paying cash at the bank? Yes, you can make a payment and renew your services by paying cash at the bank. After making the deposit, please email the payment slip to billing@ipserverone.com, along with your invoice number or specify the service you are renewing, so our
How can I check the renewal fee and expiry date of my Colocation service? To check the renewal fee and expiry date of your Colocation service, log in to the Customer Portal, go to My Service on the left panel, and select your Colocation service to view its status and expiry date. For the
How to check pricing renewal for my service? Wondering about your upcoming renewal costs? Here’s how you can easily check them: Log in to IPServerOne Customer Portal (portal.ipserverone.com) with the email address linked to your subscription Click on your name at the top right bar and select “Renewals” from the dropdown menu View all your
Why are my services or invoices not showing in the Customer Portal? If your services or invoices are not showing in the Customer Portal, it could be due to several reasons. These include logging into a different customer portal account, using a secondary user account without proper access, or the service/invoice being expired or
Can you forward the proforma invoice for us to make payment? You can retrieve or self-generate the proforma invoice through the customer portal. Here is the guide to generate the proforma invoice through the customer portal: Self-generate proforma invoice. Alternatively, if you do not have the access to the Customer Portal, you may request
Where can I get my E-Invoice? To receive your E-Invoice, please ensure that your Tax Identification Number (TIN) has been updated in the Customer Portal. If you haven’t updated your tax details yet, refer to this guide: How to update Tax Identification Number (TIN) through the Customer Portal Once your tax information is updated,
How to get E-Invoice with QR code? To receive an E-Invoice with a QR code, you’ll need to complete your e-invoice information through our Customer Portal. Follow this guide to update your Tax Identification Number (TIN):How to update TIN through the Customer Portal Alternatively, you may contact our billing team at billing@ipserverone.com. They will
Is QR payment available for purchases with IP ServerOne? Yes, QR payment (QRPay) is available when making payments through our customer portal. Simply select the QRPay option during checkout, and scan the generated QR code using your preferred mobile banking app to complete the transaction securely.
What is IP ServerOne’s payment method? We offer a variety of convenient payment options to make your transaction smooth and hassle-free: 1. Credit CardSecure and instant payment using major credit cards. 2. Online Banking (FPX)Pay directly from your bank account via FPX for real-time transactions. 3. QR Code PaymentScan and pay using supported e-wallets or