Can I use NovaVault as our disaster recovery solution by storing a copy of our onsite backup at IP ServerOne? NovaVault functions as a comprehensive cloud NAS, equipped with features like snapshot backups and swift file restoration to support seamless business continuity. It is well-suited for daily operations, file storage, and quick recovery of
Does NovaCloud support CDN, such as connecting to Cloudflare? NovaCloud does not include a built-in Content Delivery Network (CDN) by default, as CDN functionality typically relies on third-party services. However, NovaCloud is fully compatible with external CDN providers, including Cloudflare. If you wish to use Cloudflare with your NovaCloud services, we can assist in
Can I have a free trial version of GPU rental? Yes, we do offer a free trial for our GPU server rental, subject to availability and approval. Free trial servers are typically offered on a limited-time basis and may come with preset specifications based on the intended use case (e.g., testing, development, or benchmarking).
What is the estimated cost to increase additional storage? The cost of adding additional storage depends on the type of storage you require: Local Disk: The price varies based on the type (e.g., SSD or HDD) and size of the hard disk selected. SAN Storage: Charged at RM0.60 per GB per month. For a
How many users are allocated for the NovaVault plan? NovaVault plans do not impose a fixed user limit. You have the flexibility to allocate users based on the total storage capacity included in your subscribed plan. To maintain optimal system performance and ensure a smooth user experience, we recommend allocating approximately 1TB of disk
May I know the F.A.S.E? F.A.S.E is not a universally standardized acronym, but within IP ServerOne‘s ecosystem, it refers to their cloud server offerings: F.A.S.E = Flexible, Agile, Scalable, Efficient Here’s what each term represents: Flexible Customize your cloud resources (CPU, RAM, storage, etc.) based on your specific needs. Choose from different OS templates,
Where can I get the 2FA to access my Customer Portal? Two-Factor Authentication (2FA) for the Customer Portal can be set up using one of the following methods: Email (registered with your account) SMS (to your registered phone number) Authenticator App (such as Google Authenticator or Microsoft Authenticator) To retrieve your 2FA code, please
How to disable 2FA if the current person in charge’s details are no longer valid? If the registered Person in Charge (PIC) is no longer available and you’re unable to access the account due to active Two-Factor Authentication (2FA), an internal verification process is required before we can disable 2FA. Scenario 1: Registered Email
Payment locked, how can I proceed to make payment? If your initial payment attempt fails, the system may temporarily lock the payment. This usually happens when the payment gateway flags the transaction as “processing.” To proceed with the payment immediately, you can cancel the pending transaction to unlock the payment option. 🔹 Follow this
Check email status To assist you better, could you please clarify which email status you are referring to? Are you: Checking the status of an email you sent to our support team, or Inquiring about the status of your email subscription (e.g., whether it is active or expired)? Providing this clarification will help us