What happens if I renew the domain on the 40th day from the expiry date? You may still renew your domain at the normal renewal price on the 40th day after expiry. However, please be aware that the domain can enter redemption status at any time during this period, especially if the renewal payment
Introduction This guide explains how to cancel a pending payment in the Customer Portal when a previous payment attempt was unsuccessful. This feature is beneficial for users who encounter issues such as entering incorrect payment information, losing internet connection during the transaction, or closing the browser while the payment is being processed. In such cases,
How can I check the renewal fee and expiry date of my Colocation service? To check the renewal fee and expiry date of your Colocation service, log in to the Customer Portal, go to My Service on the left panel, and select your Colocation service to view its status and expiry date. For the
How to cancel one of my Linkmail email account? If you no longer use a specific email account, you can remove it through your SmarterMail administrator account. Please refer to this guide for instructions: How to remove email account in Smartermail. Important:If you are subscribed to Linkmail S1, which charges per user account, and
Why are my services or invoices not showing in the Customer Portal? If your services or invoices are not showing in the Customer Portal, it could be due to several reasons. These include logging into a different customer portal account, using a secondary user account without proper access, or the service/invoice being expired or
Will I be charged when my server is offline? Yes, charges may still apply even when your server is offline, depending on how the instance was created and its current status. For Cloud instances created through the Customer Portal:If you stop or power off your server, charges for the compute resources (CPU and RAM)
Can you forward the proforma invoice for us to make payment? You can retrieve or self-generate the proforma invoice through the customer portal. Here is the guide to generate the proforma invoice through the customer portal: Self-generate proforma invoice. Alternatively, if you do not have the access to the Customer Portal, you may request
Can I change my domain name after purchasing it? Once a domain name is purchased and registered, it cannot be changed. This is because domain names are unique and permanently registered under the selected name. If you wish to use a different domain name, you will need to register a new domain. The original
Does IP ServerOne offer an equipment disposal service? Thank you for your inquiry regarding hardware equipment disposal. While this service is not part of our standard offerings and is not listed in our current product catalog, we encourage you to contact our Sales team. They may be able to propose a suitable solution based
Where can I get my E-Invoice? To receive your E-Invoice, please ensure that your Tax Identification Number (TIN) has been updated in the Customer Portal. If you haven’t updated your tax details yet, refer to this guide: How to update Tax Identification Number (TIN) through the Customer Portal Once your tax information is updated,