When does my service expire? If you have subscribed to services with IP ServerOne, you can easily check your service expiry date through our Customer Portal. After logging in, you will be able to view all your active services along with their respective expiry dates. If a service is nearing its expiry, it will be
Why Did My Service Recurring Payment Fail? If you’ve already assigned a credit card for recurring payments and the transaction failed, it could be due to an expired card, incorrect card details, the card being blocked for online or recurring payments, or the transaction being declined by your card issuer.If you’ve recently updated your account
FAQ: Is there any support available if I face issues with NovaCloud? Yes, absolutely! If you run into any issues or need assistance with NovaCloud, our Support team is here for you 24/7. You can reach us by calling +603 2026 1688 anytime, day or night. Prefer email? No problem — just drop us a
FAQ: How Can I Get My Own Domain and Custom Email Address? Having your own domain and email address (like you@yourdomain.com) adds a professional touch, whether it’s for business or personal use. Here’s how you can get started with IP ServerOne: Step 1: Register a Domain NameFirst, choose and register your desired domain name (e.g.,
Can I make the payment and renew by paying cash at the bank? Yes, you can make a payment and renew your services by paying cash at the bank. After making the deposit, please email the payment slip to billing@ipserverone.com, along with your invoice number or specify the service you are renewing, so our
Can I reset the administrator password for Windows server in dedicated/physical hosting server? To reset the Administrator password on a dedicated server, access to an out-of-band management platform is typically required. This allows mounting recovery media or performing console-level operations. However, in most cases, users do not have direct access to these platforms in
Nova chat come with AI feature by default? Nova Chat is IP ServerOne’s dedicated chat platform, and it comes with built-in AI functionality by default. We’ve integrated AI into Nova Chat to help respond to incoming inquiries efficiently and intelligently. Our Nova AI Chat Assistant acts as a first-line support agent, providing instant, relevant,
What happens if I renew the domain on the 40th day from the expiry date? You may still renew your domain at the normal renewal price on the 40th day after expiry. However, please be aware that the domain can enter redemption status at any time during this period, especially if the renewal payment
Where is the IP ServerOne data center located? The IP ServerOne data centers are located in Malaysia (CJ1), Singapore (SG1), and Hong Kong (HK1). While the Malaysia data center is specifically available for colocation and other cloud services, our Singapore and Hong Kong locations are dedicated to providing only cloud computing services.