Will my data be deleted when my cloud credit reaches 0? Yes, your data may be deleted if your cloud credit runs out and is not topped up in time. Here’s what happens based on the service you’re using: 1. DNS Hosting If you are using your cloud credit for DNS hosting, the service will
Do we provide support for SmarterMail solution? ✅ Yes — full support for SmarterMail is available We offer comprehensive support for SmarterMail across its entire lifecycle—from setup and configuration to troubleshooting and ongoing administration. Our services include: 🛠️ What we offer for SmarterMail Hosted and Managed SmarterMail plans: Personal, Multi‑Tenant & Dedicated via our LinkMail offering.
FAQ: Mail service EXIM currently down? Is EXIM mail service currently down? We haven’t received any official reports stating that our EXIM mail service is down. EXIM is part of our managed infrastructure, and any system-wide outages would be communicated on our status page or via email. To verify: Check the IP ServerOne status page
Are your buildings GBI (Green Building Index) certified? Yes, IP ServerOne’s data centers are Green Building Index (GBI) certified. Both the CJ1 Data Center in Cyberjaya and the AIMS facility in Kuala Lumpur have earned this certification, which recognizes buildings designed to be energy and water-efficient while minimizing environmental impact. This certification reflects IP ServerOne’s
Do you have a webinar to guide us through server setup? We currently do not offer a live webinar. However, you can easily access our step-by-step NovaCloud User Guide on our website:NovaCloud Setup Guide (Simply scroll down to our Resources Corner: NovaCloud Made Simple to get our User Guide) Or, if you prefer watching a
Is the data transfer limit applied per account or per instance? The data transfer limit is applied per customer account, not per instance. This means that if you have multiple instances (e.g., 4 instances) under the same account, the data transfer usage from all instances will be combined and counted toward a shared quota.
Why is storage cost expensive? Our storage pricing reflects the quality, performance, and reliability we provide. Here are a few key reasons: High Availability & RedundancyYour data is safeguarded with built-in redundancy and regular backups to minimize the risk of data loss. This high level of reliability requires additional infrastructure, which contributes to the
Introduction In certain scenarios, you may want to temporarily suspend email functions for a specific email account — such as when troubleshooting spam, enforcing storage limits, or disabling a compromised mailbox. This guide will walk you through how to configure email restrictions in cPanel, including blocking login access, incoming mail, or outgoing mail, without deleting
Intorduction Monitoring the health and usage of your server’s storage is a critical part of system maintenance and proactive issue prevention. Disks — whether HDDs, SSDs, or NVMe — can silently accumulate wear and errors over time, leading to performance degradation or even unexpected data loss if not detected early. By integrating HetrixTools’ lightweight server
Introduction Shell access in WHM provides users the ability to interact with the server through command-line tools like SSH. Depending on your hosting setup and the user’s needs, WHM allows you to assign one of three shell access levels: Normal Shell, Jailed Shell, or Disabled Shell. Each option comes with a different level of permission