Introduction This guide explains how to purchase a remote backup service to ensure your data is securely stored and easily recoverable in case of data loss, hardware failure, or a cyberattack. Remote backup services provide a reliable solution for maintaining data redundancy offsite. This guide is intended for customers looking to add a remote backup
Introduction Cloud Instances allow you to deploy virtual machines quickly and efficiently using your cloud resources. If you have an existing volume, you can use it to create a new Cloud Instance, saving time and resources. However, it is crucial to ensure the existing volume is bootable—that is, it contains a valid operating system or
Introduction In SmarterMail, user impersonation allows administrators to access individual user accounts directly for troubleshooting or management purposes. This feature is essential for quickly resolving user-specific issues without needing to know their password. This guide explains how administrators can impersonate a user in SmarterMail, allowing them to troubleshoot, configure settings, or review account activities on
Introduction As your data grows or application demands increase, expanding the storage capacity of your cloud instance becomes a crucial task. Fortunately, the customer portal offers a simple and efficient way to extend your instance’s volume without downtime. This guide will walk you through the steps to safely increase your volume size using the NovaCloud
FAQ: Wildcard SSL Certificates What does a wildcard SSL certificate cover? If you purchased a wildcard SSL certificate for *.yourdomain.com.my. The SSL will secure all first-level subdomains of yourdomain.com.my. For example: sub.yourdomain.com.my api.yourdomain.com.my mail.yourdomain.com.my However, it will not secure (second-level subdomains): www.sub.yourdomain.com.my domain.sub.yourdomain.com.my Why doesn’t yourdomain.com.my work with my wildcard certificate? The
Introduction Changing a user’s password in Windows Server is a common administrative task used to enhance security or resolve access issues. This process ensures that users maintain secure and updated login credentials. This guide provides a straightforward method for system administrators to change user passwords in Windows Server environments, addressing security updates and user management needs
Introduction Creating a new user with administrator privileges in Windows Server enables you to delegate administrative tasks and manage server permissions efficiently. This setup is essential for teams needing multiple users with elevated access. This guide walks through the steps to create a new user with administrative privileges in Windows Server, helping system administrators manage access
Introduction SmarterMail, an email server software, enables users to manage contacts effectively within their communication ecosystem. Adding contacts in SmarterMail enhances collaboration by organizing contact details, simplifying email management, and streamlining communication. This guide provides steps to add contacts in SmarterMail, helping users organize contact details within their email interface. Prerequisites Access to a
How to request an invoice to purchase a new SSL certificate or domain name? We recommend purchasing SSL certificate/domain name through our Customer Portal. This allows our system to process your order automatically, and once completed, you can download your invoice directly from the portal by navigating to the Billing & Payment section on
Introduction Password Expiry is a security feature that enforces users to update their passwords after a specified period, reducing the risk of unauthorized access from compromised credentials. In SmarterMail, configuring password expiry strengthens email account security and minimizes vulnerability to potential attacks. This guide explains how to configure password expiry in SmarterMail, enhancing security by