Introduction The “EAI_NONAME – Neither nodename nor servname provided, or not known” error typically occurs when using an FTP client like FileZilla to connect to a server. This error indicates that the FTP client is unable to resolve the hostname or address of the server. The issue may arise from incorrect hostnames, DNS resolution problems,
Introduction Increasing the disk quota is necessary when a cPanel account exceeds its current storage limit or when additional resources are required to support the user’s needs. By adjusting the quota, you can ensure uninterrupted operations and avoid potential storage-related issues. Prerequisites Access to WHM: You need to have administrative access to WHM on your
How Can I speak to the live agent? If you wish to chat with a human, you can select the “Connect with Support Member” option if available. If the option is not visible, you may type “human” and our AI chatbot will guide you to connect with a live agent. Please note that live agents
Why should I choose IP ServerOne as my provider? At IP ServerOne, we don’t just offer cloud services—we build lasting partnerships. As a leading managed cloud service provider in Malaysia with a growing presence across Southeast Asia, we combine over two decades of hosting expertise with hospitality-centric support to meet your unique business needs. Our
How can I contact the Data Center Manager or Operations Manager? If you need to reach out regarding Data Center or Operations-related matters, you can contact us through the following channels: General Line: You may call our Customer Support team at +603 2026 1688 for assistance. Email Us: Send an email to support@ipserverone.com, and our team will
Introduction MyDigital ID is Malaysia’s national digital identification system, designed to simplify and secure online interactions for Malaysian citizens. It provides a unified authentication platform, enabling users to access various government services and online applications with a single digital identity. The system enhances convenience and security, offering streamlined access to essential services such as tax
How can I connect with a live agent for assistance? If you wish to chat with a human, you can select the “Connect with Support Member” option if available. If the option is not visible, you may type “human,” and our AI chatbot will guide you to connect with a live agent. Please note that
Do IPServerOne offer VPN Services? Yes, we selling VPN services. Customers have the flexibility to choose how they would like to set up their VPN: 1. Subscribe to NovaCloud via One-Click Application You can subscribe to our NovaCloud service and enable the VPN option with just a few clicks. Simply select the VPN application from
What does the GiB unit mean in data transfer pricing? The unit GiB (Gibibyte) is used to measure data transfer in a binary format. It is part of how we calculate charges when you exceed your free 1 TiB (Tebibyte) data transfer limit. When your free 1 TiB is fully used, charges apply based on
Retrieving Your cPanel Login Details I would like to get my login details for cPanel. How can I do this? If you need your cPanel login details, you can email to support@ipserverone.com and provide information as below: Server IP address Domain name, or any reference number to expedite the process.