Is your GPU hosted in Malaysia? Yes, NovaGPU by IP ServerOne is fully hosted in Malaysia. This local hosting ensures lower latency, faster data access, and compliance with Malaysia’s data sovereignty regulations. By keeping your data within the country, you benefit from improved performance and adherence to local compliance standards. For more information, please visit
Why am I no longer able to view the ticket in the customer portal? If you’re unable to view a submitted ticket, please ensure that you are logged into the correct account in the Customer Portal. If you’re logged in as a secondary team user, make sure you’ve switched to Management Mode to access
Introduction By default, SmarterMail uses the US English language setting, which displays dates in the MM/DD/YY format (e.g. 06/12/25).If a specific user prefers to view dates in the DD/MM/YY format (e.g. 12/06/25), this can be easily adjusted by changing their language preference to UK English. This guide will show you how to apply the change
Using Your Own SSL Certificate with NovaCloud Can I use my own SSL certificate for the Nova Cloud plan? Yes, you can use your own SSL certificate with the Nova Cloud hosting plan from IP ServerOne. While our hosting plans do include the option for free SSL via Let’s Encrypt, customers who prefer to use
How is storage cost calculated in NovaGPU? Disk usage charges in NovaGPU are calculated hourly, based on the total disk space you allocate to your instance. For a detailed breakdown of the pricing structure, please refer to NovaGPU calculator: https://nova-calc.ipserverone.com/ Feel free to reach out to us as well at https://www.ipserverone.com/contact-us-via-chat/
How to check if any query to the website is stuck for a long time? To determine whether a website query is stuck or taking too long, you’ll need to inspect both the web server and database server. Here’s what to check: Check on stuck PHP processes You may use this command to
Is the Windows server license fee included when I select Windows OS using the NovaCloud calculator? Yes, the total charges shown in the Nova Cloud calculator already include the Windows Server license fee. If you already have an account and available Cloud Points, you can easily view a detailed breakdown of the charges when creating
Is there any start-up cost for using NovaGPU? No, there’s no start-up cost at all! You don’t need to buy any expensive hardware or commit to long-term contracts. NovaGPU works on a pay-as-you-go basis, starting from just RM1.96 per hour — so you only pay for what you use. To get started smoothly, we recommend
Overview This article provides step-by-step instructions on how to re-enable a disabled VPN user account using the Command Line Interface (CLI) on a Fortinet FortiGate firewall. This is useful for administrators who prefer using SSH or the Web GUI’s CLI console. Prerequisites Before proceeding, ensure the following: Administrator access to FortiGate via SSH or Web
What is included in single GPU plans? Our single GPU plans are designed to deliver dedicated, high-performance resources tailored for AI development, deep learning, and other compute-intensive workloads. Each plan includes: A dedicated GPU (options include RTX 3090, RTX 4090, or H200 NVL) A powerful CPU, ranging from 8-core to 32-core configurations High memory capacity,