How to buy / purchase Nova Cloud instance? You can buy / purchase or subscribe to a Nova Cloud instance through two channels: Customer Portal – for instant setup with hourly billing Sales Team – for customized plans with monthly, quarterly, or yearly subscriptions. Option 1: Purchase via Customer Portal (Hourly Billing) The easiest
Introduction Changing a MySQL user password is an essential task for maintaining database security and ensuring proper access control within your server environment. WHM (Web Host Manager) offers a straightforward interface to update MySQL user credentials without needing to access the command line. This guide will walk you through the steps to securely change a
Introduction Proxmox Virtual Environment (Proxmox VE) is an open-source server management platform that integrates virtualization technologies such as KVM and LXC. It provides a comprehensive web-based interface to manage virtual machines (VMs), containers, storage, and networking, making it ideal for administrators managing infrastructure at scale or in isolated environments. Managing the power state of servers
LinkMail (Email hosting) suspension period If you don’t renew your LinkMail service by the expiry date, the system will follow this suspension lifecycle: Grace Period (Day 1–3 after expiry)You still have time to renew without any service disruption. Suspension (Starting Day 4 after expiry)If payment is not received by the 4th day, the system will
What service do you provide? Here’s a quick overview of what we provide: Cloud Hosting: NovaCloud (public cloud) and Private Cloud solutions NovaGPU: NovaGPU for AI/ML and compute-heavy tasks Backup & Recovery: Cloud backup and disaster recovery services Storage: Object Storage and NovaVault (cloud NAS) Bare Metal Servers: Dedicated physical servers for high performance Security:
Will my data be deleted when my cloud credit reaches 0? Yes, your data may be deleted if your cloud credit runs out and is not topped up in time. Here’s what happens based on the service you’re using: 1. DNS Hosting If you are using your cloud credit for DNS hosting, the service will
Do we provide support for SmarterMail solution? ✅ Yes — full support for SmarterMail is available We offer comprehensive support for SmarterMail across its entire lifecycle—from setup and configuration to troubleshooting and ongoing administration. Our services include: 🛠️ What we offer for SmarterMail Hosted and Managed SmarterMail plans: Personal, Multi‑Tenant & Dedicated via our LinkMail offering.
FAQ: Mail service EXIM currently down? Is EXIM mail service currently down? We haven’t received any official reports stating that our EXIM mail service is down. EXIM is part of our managed infrastructure, and any system-wide outages would be communicated on our status page or via email. To verify: Check the IP ServerOne status page
Is DDoS protection included with NovaCloud? Yes, NovaCloud includes basic DDoS protection at no extra cost. This means if someone tries to overload your server with fake traffic (a DDoS attack), the system can handle up to 5 Gbps of that bad traffic to keep your services running smoothly. If you need stronger protection—for example,
Are your buildings GBI (Green Building Index) certified? Yes, IP ServerOne’s data centers are Green Building Index (GBI) certified. Both the CJ1 Data Center in Cyberjaya and the AIMS facility in Kuala Lumpur have earned this certification, which recognizes buildings designed to be energy and water-efficient while minimizing environmental impact. This certification reflects IP ServerOne’s