Why am I not receiving the SMS for verification code on my mobile? The SMS verification code may not be received due to one of the following reasons: The phone number format is incorrect; it should start with +6 for local numbers. For international numbers, there may be connectivity issues with the mobile network. Please
Introduction Shutting down a Windows Server involves powering off the server safely to prevent data loss or corruption, crucial for maintenance or updates. Knowing how to do this correctly ensures the integrity of server functions and stored data. This knowledge base article provides step-by-step instructions on how to safely shut down a Windows Server. Whether
Introduction This guide is designed to assist domain administrators in enabling DomainKeys Identified Mail (DKIM) for their domain using the SmarterMail interface. DKIM provides an additional layer of security, ensuring that emails sent from your domain are authenticated and less likely to be marked as spam. Prerequisite Domain Administrator Access: You must have domain
Introduction Suspending an email account in cPanel refers to temporarily disabling a specific email address, preventing it from sending or receiving emails. This feature is useful for managing inactive or compromised accounts without deleting them entirely. This guide is for cPanel administrators looking to control email account usage. It covers how to suspend a single
How to Export a Zone File What is a Zone File? A zone file is a text file containing all the DNS records for a specific domain. Exporting a zone file is useful for tasks like backing up DNS configurations or transferring DNS settings to a new provider. Exporting a Zone File in
DOMAIN NAME .SG .SG is the country code top-level domain (ccTLD) for Singapore. How to register .SG domain name? When registering a .sg domain, it is important to ensure that the registrant holds a valid SingPass ID or SGNIC ID, as this determines the registration type: If the administrative contact is registered with a SingPass
Does purchasing a domain from IP Server One includes an SSL certificate? Purchasing a domain with IP ServerOne does not include with SSL certificate. However, you may purchase our SSL certificate together with the domain in the Customer Portal. If you would like to purchase our domain, click here to check out our step-by-step
Why is my domain disabled? There might be multiple reasons why your domain is disabled: Expired domain: If domain is not renewed by its expiration date, the domain may be disabled until renewal is completed. Policy Violations: Violating the terms of service, such as using the domain for illegal activities, spam, or phishing, can
What should I do if my cloud server top-up has not been credited? If you have made a top-up through Customer portal, you may wait at least 5-10 minutes for the top-up to be credited in your account. However, if you have made a manual transaction, please provide the payment slip to billing@ipserverone.com for them
Introduction Changing the password of your DirectAdmin account is an essential step in maintaining the security of your account. The process is straightforward and can be completed with a few simple steps. This guide will walk you through the process of updating your DirectAdmin password. Prerequisite Before you begin, ensure that you have access