What is the name server for my domain? For domains managed by IP ServerOne, you can easily check your nameserver settings by logging in to your account through the IP ServerOne Customer Portal. Here’s how to do it: 1. Log in to your account via the IP ServerOne Customer Portal (https://portal.ipserverone.com/). 2. Navigate to the
How ownership transfer for DNS works? DNS ownership transfer is only applicable if your domain is managed under IP ServerOne and you have an active DNS Hosting subscription with us. The process can be done either via the Customer Portal or manually with our assistance. Each method has specific requirements to avoid service interruption. 1.
Why there is no pricing for NVIDIA RTX600 ADA? The NVIDIA RTX 6000 ADA pricing are available through our specialized GPU server plans. You can refer to our GPU page where the plans, including those with the RTX 6000 ADA, are listed with the corresponding prices. You can click on this link to be directed
Why are my services or invoices not showing in the Customer Portal? If your services or invoices are not showing in the Customer Portal, it could be due to several reasons. These include logging into a different customer portal account, using a secondary user account without proper access, or the service/invoice being expired or
Where to find supporting documents to verify domain ownership? To verify domain ownership, supporting documents are required based on whether the domain is registered under a company or an individual. If the domain is registered under a company, a copy of the business registration certificate (such as SSM or an equivalent document) will be required.
How to verify domain ownership? If your domain is managed under IP ServerOne, you can verify its ownership by logging in to your account through the IP ServerOne Customer Portal. Make sure that you are using the registered email address associated with the account to confirm the domain belongs to you. Once you have logged
FAQ: I’ve lost access to my email account and my phone number, please help to update the latest email. If you no longer have access to both the email address and phone number associated with your IP ServerOne account, no worries — we’re here to help you through the update process. To begin, please send
Where is your address? Could you elaborate further on “your address”? Are you referring to IP ServerOne’s office address, an IP address related to your service, or the location of our data center? Once we have the details, we will provide the information accordingly.
Will I be charged when my server is offline? Yes, charges may still apply even when your server is offline, depending on how the instance was created and its current status. For Cloud instances created through the Customer Portal:If you stop or power off your server, charges for the compute resources (CPU and RAM)
Can you forward the proforma invoice for us to make payment? You can retrieve or self-generate the proforma invoice through the customer portal. Here is the guide to generate the proforma invoice through the customer portal: Self-generate proforma invoice. Alternatively, if you do not have the access to the Customer Portal, you may request