How do I register a domain? You can register a domain in two ways: Option 1: Online via Customer Portal (Recommended) Search for a domain name – Choose a unique, easy-to-remember name for your website or business. Check availability – Use our portal: Domain Search. Register the domain – If available, proceed with purchase and
How do I register a website? To register a website, please follow these steps: Choose a domain name Select a unique and easy-to-remember name for your website (e.g., yourcompany.com). Check domain availability You can search for available domains through our portal here: Domain Search. Register the domain If your preferred domain is available, proceed to
How can I request a formal appointment letter stating that IP ServerOne is our hosting provider? If you require a formal appointment letter confirming that IP ServerOne is your hosting provider, you may request it directly from our Sales Team. How to Request Send an email to sales@ipserverone.com. Please include the following details to
Contact Us form not responding when verifying CAPTCHA If you are experiencing issues with the Contact Us form (for example, the CAPTCHA not responding or failing to verify), please reach out to us at cs@ipserverone.com or submit a ticket through IP ServerOne’s Customer Portal. Our support team will investigate the matter and assist you further.
Is your DNS server down? How to check? If you are unable to access websites, you may wonder if the issue is caused by your DNS server. DNS (Domain Name System) is what translates domain names like google.com into IP addresses so your browser can load the website. Here are some ways to check
How can I request an SSL certificate link along with the activation code and PIN for my domain? To generate the SSL certificate link and provide the activation code and PIN, you will need to have an active SSL subscription. If you don’t have SSL certificate yet, please purchase one from us. If your SSL
What GPU server options are currently available for purchase? We offer two types of GPU servers: Physical GPU Server and Virtual NovaGPU Server. Key Differences: Physical GPU Server: No built-in high availability or redundancy (unless two servers are subscribed). Data is stored locally without snapshot backup features. Virtual NovaGPU Server: Data is stored on SAN
Late payment charge To ensure timely payments and uninterrupted services, a late payment charge will apply to any overdue invoices. A 1.5% monthly fee will be imposed on the outstanding balance starting from the invoice due date until the payment is received in full. Example If your outstanding balance is RM1,000 and payment is
How to disable object storage? If you wish to disable your Object Storage, please ensure the following conditions are met first: Your bucket is empty (no items stored). Your bucket is set to Public. You have active cloud points. If these conditions are not met, you may encounter the following error messages: Bucket
How can I find the pricing for Bare Metal Servers? Thank you for reaching out and for your interest in our services. You can view the pricing details on our dedicated webpage: https://www.ipserverone.com/bare-metal/. If you’d like to discuss your requirements further, you may choose the “Connect with Sales” option or share your contact details via