What should I do if my cloud server top-up has not been credited? If you have made a top-up through Customer portal, you may wait at least 5-10 minutes for the top-up to be credited in your account. However, if you have made a manual transaction, please provide the payment slip to billing@ipserverone.com for them
FAQ: What are the Common HTTP Error Codes and Their Meanings? HTTP error codes appear when there’s an issue with web page access or server response, each code signaling a unique type of issue. Below are some frequently encountered HTTP error codes and their meanings, following a structure to assist with easy troubleshooting. HTTP
Is this domain under your company? To find out who’s managing your domain, here’s what you can do: For .MY Domains: You can check the registrar by visiting MYNIC WHOIS. The result will show you the company that manages your .MY domain. For Other Domains than .MY: Use a WHOIS lookup tool, or log
How to use my credit note for renewal domain / services? If you’d like to use your credit note for renewal, you can easily submit a ticket to our Billing team or send an email to billing@ipserverone.com. Feel free to use your credit note until the balance runs out.
Can you check the status of my ticket? If you submitted a ticket via our Customer Portal You can check the status by: Logging in at https://portal.ipserverone.com Clicking on Help Center > My Support Ticket You may view the list of tickets you have submitted, along with their current statuses and responses from our
How to Obtain Private Key and Certificate for SSL Installation How can I obtain the private key and certificate for my SSL? Retrieving your private key and SSL certificate varies based on the control panel or platform used. Below are steps to acquire and install SSL certificates on DirectAdmin, cPanel, Plesk, and Windows IIS,
Looking for Customer Support? You can reach our Customer Support (customer service) team by calling 0320261688, submitting a ticket via the Customer Portal Help Center, or emailing cs@ipserverone.com.
How to Close/Restrict a Port on a Linux Server Using CSF and Iptables Using CSF (ConfigServer Security & Firewall) Block a Specific Port nano /etc/csf/csf.conf Remove the port you wish to close (e.g., 8080) from TCP_IN and TCP_OUT. Restart CSF to Apply Changes csf -r Using Iptables Delete Rule for a Specific Port iptables
Looking for Technical Support? If you need assistance from our Technical Support Team or are experiencing any technical issues, you can reach us through the following channels: Call us at 03-2026 1688 for immediate assistance. Submit a ticket through the Customer Portal – Help Center. Email us at support@ipserverone.com for further support. Some technical
How to Access SmarterMail Webmail Access Webmail in SmarterMail Go to Webmail URL: Visit https://smXX.small-dns.com. (Replace the XX with the specific number provided in your login details) eg: IPS1 Smartermail URL Log in with Email Credentials: Username: Your full email address (e.g., you@yourdomain.com) Password: Your email password Alternative Access (IP Method) If you prefer