FAQ on Port 25 Restriction for NovaCloud Why is Port 25 not allowed on NovaCloud hourly-based instances? Port 25, commonly used for sending emails via SMTP, is restricted on NovaCloud hourly-based instances due to security concerns. The restriction helps prevent misuse for spamming and reduces the risk of your IP addresses being blacklisted.
Email Issue Troubleshooting Process – FAQ 1. What should I do first when facing an email sending issue? Start by collecting any error messages or screenshots related to the issue. These details will be crucial in identifying the problem. 2. How can I validate whether the issue affects only one user or all
LinkMail: Tailored Email Hosting Plans for Everyone When it comes to email hosting, there’s truly something for every need, whether personal or enterprise-level. With LinkMail’s variety of plans, you can choose the one that best fits your requirements, or work with an email specialist to customize the ideal package for your business. Whether you
What is the process for migrating my email and website to your services? Thank you for your interest in our services. To recommend the best solution tailored to your needs, we’ll first review your current usage. Please provide your contact details below, and a our sales consultant will be in touch: Name: Phone Number: Email
How can I access the webmail for the domain? If you are using cPanel or DirectAdmin interface webmail, you can access the webmail for your domain by navigating to the following URL in your browser: https://webmail.yourdomain.com Replace “yourdomain.com” with your actual domain name. Log in using your email credentials. If you are using Smartermail
How do I change the primary email address? To change your primary email address, please send a request from your current registered email to cs@ipserverone.com. Alternatively, you may submit a signed request on company letterhead with a company stamp. In some cases, we may require a completed form for our records.
How can I view my current billing statement or Statement of Account (SOA)? You can view your Statement of Account (SOA) by logging into the customer portal. Go to the Billing & Payment section and select Account Statement. You can then choose your preferred start and end dates to generate the statement.
How to check if my websites have been filtered by China’s Great Firewall ? If your web site has visitors from China and encountered that your web site is not accessible, there could be a possibility that the Great Firewall in China has blocked/filtered on all China traffic. You can check whether your
How to Fix “Authentication failed 535 Incorrect authentication data” in Outlook? Sometimes you encounter an error message such as Authentication failed 535 Incorrect authentication data or SMTP Error (535): Authentication failed when logging into Outlook, or any other email client. One possible cause is because the email password is too weak. Luckily, the problem can
What is FiDrive ? FiDrive, a cloud platform where you can drag and drop your files or folders into FiDrive so you could use them as a file storage backup, or file sharing. FiDrive is developed using NextCloud as a source code and re-deployed to fulfill IP ServerOne’s client needs. Below are the guides