Can I change my billing cycle? In many cases, it depends on the service type. Here’s a simple guide to help you understand your options: Domains: The billing cycle is fixed between 1 and 10 years. You can’t go shorter than 1 year or longer than 10 years. SSL Certificates: Currently, we offer 1-year plan
Payment process stuck at the payment gateway or bank website page If the payment process gets stuck at the payment gateway or bank’s website, please check your Customer Portal for any pending transactions. You can go to the Billing & Payment section and click on Pending Transaction. If there is a failed or pending
What should I do if I encounter issues with the payment gateway? If you receive the error message “This transaction is currently being processed” after a failed payment attempt in the Customer Portal, you may cancel the pending transaction before trying again. To do so: Navigate to Billing & Payment on the left-hand panel.
What are my service’s billing cycles and due dates? Your service is billed based on the billing term you selected when you first registered or subscribed to our services. The billing cycle may be monthly, quarterly, or annually, depending on your choice. Invoices are generated at the beginning of each cycle, and the payment
FAQ: How to install NVIDIA driver By default, Debian and Ubuntu uses open-source drivers, which may not fully support all NVIDIA GPU features. The NVIDIA driver is essential for enabling communication between the operating system and the GPU hardware. It’s required to run GPU-accelerated applications, including deep learning frameworks (TensorFlow, PyTorch), CUDA applications, and GPU
How can I cancel an unsuccessful payment in the Customer Portal? You can cancel a pending or unsuccessful payment if the transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. To cancel it, you can simply do it through the customer portal:
How to upgrade the server? Upgrading your server depends on the type of service you are using. If you are using a Nova Cloud server, you can conveniently perform the upgrade through our Customer Portal. After logging in, simply follow the step-by-step instructions provided in this guide: How to Resize Cloud Instance, which explains
Do you provide a test server? If you’re interested in exploring and evaluating our cloud server capabilities, you can start with our Nova Cloud service. It is a prepaid platform that allows users to test and experience our cloud infrastructure by topping up a minimum of 50 points. This gives you the flexibility to
Are there any additional costs for 24/7 support or managed services? While 24/7 technical support is included with most of our core services, managed services are available as optional add-ons and may incur additional charges based on the level of support and customization required. IP ServerOne offers four managed service plans to cater to varying
Where is your company located? IP ServeOne’s office is located at: IP ServerOne Solutions Sdn Bhd Unit 21-03, Level 21, IMAZIUM, No. 8, Jalan SS 21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan.