What are my service’s billing cycles and due dates? Your service is billed based on the billing term you selected when you first registered or subscribed to our services. The billing cycle may be monthly, quarterly, or annually, depending on your choice. Invoices are generated at the beginning of each cycle, and the payment
FAQ: How to install NVIDIA driver By default, Debian and Ubuntu uses open-source drivers, which may not fully support all NVIDIA GPU features. The NVIDIA driver is essential for enabling communication between the operating system and the GPU hardware. It’s required to run GPU-accelerated applications, including deep learning frameworks (TensorFlow, PyTorch), CUDA applications, and GPU
How can I cancel an unsuccessful payment in the Customer Portal? You can cancel a pending or unsuccessful payment if the transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. To cancel it, you can simply do it through the customer portal:
How to upgrade the server? Upgrading your server depends on the type of service you are using. If you are using a Nova Cloud server, you can conveniently perform the upgrade through our Customer Portal. After logging in, simply follow the step-by-step instructions provided in this guide: How to Resize Cloud Instance, which explains
Do you provide a test server? If you’re interested in exploring and evaluating our cloud server capabilities, you can start with our Nova Cloud service. It is a prepaid platform that allows users to test and experience our cloud infrastructure by topping up a minimum of 50 points. This gives you the flexibility to
Are there any additional costs for 24/7 support or managed services? While 24/7 technical support is included with most of our core services, managed services are available as optional add-ons and may incur additional charges based on the level of support and customization required. IP ServerOne offers four managed service plans to cater to varying
Where is your company located? IP ServeOne’s office is located at: IP ServerOne Solutions Sdn Bhd Unit 21-03, Level 21, IMAZIUM, No. 8, Jalan SS 21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan.
Is Acorn Recovery included in all of your plans? Acorn Recovery is not included by default in all plans. Instead, it is available as an add-on service that can be integrated with selected IP ServerOne services, such as: NovaCloud Hosting Private Cloud Colocation Bare Metal Solution This service is ideal for businesses that need reliable
Is backup included in the Bare Metal plan? Backup is not included by default in the Bare Metal Server plan offered by IP ServerOne. However, we understand the importance of data protection and business continuity, which is why we offer optional backup solutions that can be customized based on your specific needs. If you
What is the contact details to contact for abuse or legal? If you have any concerns, complaints, or abuse-related issues, you may submit a ticket through our Technical Support via the Customer Portal. Alternatively, you can email your report to support@ipserverone.com, and kindly CC legal@ipserverone.com for matters that may involve legal attention.