Where can I download the SOC 2 doc for 2024? Due to its proprietary and confidential nature, the full SOC 2 Type II report is not publicly available to the general public. However, it can be provided to authorized customers who subscribe to services within the scope of the SOC 2 audit. If you are
Can I get ISO certificate from IP ServerOne? Yes, you may raise a support ticket in Customer Portal (portal.ipserverone.com) to request for the certificates.
I need data storage with backup At IP ServerOne, we offer reliable data storage solutions with integrated backup options to help ensure your data stays secure and is easily recoverable. Whether you’re looking for cloud infrastructure or a dedicated file management platform, we have solutions tailored for your business. 1. Cloud Hosting We provide two types of
Where Can I Check the Available Specs for Changing My Cloud PC? Where can I view the available specifications for upgrading or changing my Cloud PC? You can review the available specifications for your Cloud PC through the Customer Portal. Once logged in, navigate to your Cloud PC service dashboard to explore available upgrade options,
SLA for Daily Backups During Migration from AWS What backup procedures do you follow during migration from AWS? We perform a full backup of your website before starting the migration. This includes your website files, databases, and emails. Your data is then securely transferred to our servers to ensure no data loss during the migration
Deploying a React App on IPServerOne’s Server How to deploy my React app in your server to make it online? Yes, you can deploy your React app on our servers, but the process and support depend on the hosting plan you are using: ✅ For VPS, Dedicated Server, or Cloud Server Customers: You have full
Scaling Capabilities of Nova Cloud Services Does Nova Cloud Services Support Vertical and Horizontal Scaling? Our Nova Cloud Services, which is built on OpenStack’s compute service, primarily supports horizontal scaling. This means you can easily scale out by adding more instances (virtual machines) to distribute workloads, increase capacity, and ensure high availability. At the same
Renewable Energy Usage at CJ1 Data Centre Is the CJ1 Data Centre in Cyberjaya 100% using renewable energy? As of now, our CJ1 Data Centre in Cyberjaya is focused on energy efficiency and implementing green practices where possible, but we do not officially state that the facility is running on 100% renewable energy. While we
Changing Admin Email in SmarterMail Can I Change the Admin Email for My Newly Registered Email Hosting? Yes, you can change the admin email address directly within the SmarterMail interface, which is the platform we use for our Email Hosting service. Here’s how you can change the Admin Email (Postmaster account) inside SmarterMail: Log in
Website Downtime During Specific Times Why Does My Website Experience Downtime During Specific Times? Website downtime during certain periods could be caused by several factors related to network conditions, server performance, or resource limitations. Here are common reasons why this might occur: Traffic Spikes: If your website experiences high traffic during specific times (e.g., peak